Acer Aspire X3400 Technical Information

Acer Aspire X3400/X5400Service Guide

2 Chapter 1I/O ports Front  Five USB 2.0 ports Headphone/speaker-out/line-out jack Microphone-in jack 9-in-1 media card reader — CompactFlash® (T

Chapter 1 3 Weight (estimate) X3950:  8 kg  X5950:  8 kg

4 Chapter 1System ComponentsThis section is a virtual tour of the system’s interior and exterior components.Front PanelX3400 No. Icon Component1 USB 2

Chapter 1 5X5400 No. Icon Component1 USB 2.0 ports23 Front I/O cover4 Microphone-in jack5 Headphone/Speaker-out/line-out jack6 CF I/II (CompactFlash

6 Chapter 1Rear PanelX3400 No. Icon Component1 Audio in or side speaker jack 2 Center speaker/subwoofer jack3 Gigabit LAN port (10/100/1000 Mbps)4 US

Chapter 1 7X5400 No. Icon Component1 Audio in or side speaker jack 2 Center speaker/subwoofer jack3 Gigabit LAN port (10/100/1000 Mbps)4 USB 2.0 port

8 Chapter 1Internal Components No. Component1 Optical drive2 Memory3 Expansion card4 Mainboard5 Heatsink fan assembly6 Power supply

Chapter 1 9System LED IndicatorsThis section describes the different system LED indicators. LED indicator Color LED status DescriptionPower Blue On S

10 Chapter 1

Chapter 2 11CMOS Setup Utility CMOS setup is a hardware configuration program built into the system ROM, called the complementary metal-oxide semic

iiRevision HistoryPlease refer to the table below for the updates made on this service guide.Date Chapter Updates

12 Chapter 2Entering CMOS setup 1. Turn on the computer and the monitor. If the computer is already turned on, close all open applications, then res

Chapter 2 13Setup Utility MenusThe Setup Main menu includes the following main setup categories.  Product Information Standard CMOS Features Advan

14 Chapter 2Product InformationThe Product Information menu displays basic information about the system. These entries are for your reference only and

Chapter 2 15Standard CMOS Features Parameter Description OptionSystem Date Set the date following the weekday-month-day-year format.System Time Set

16 Chapter 2Advanced BIOS Features Parameter Description OptionQuick Boot Allows you to decrease the time it takes to boot the computer by shortenin

Chapter 2 17Advanced Chipset Features Parameter Description OptionAMD Cool’n’Quiet Enables or disables the generation of ACPI_PPC, PPS, and PCT obj

18 Chapter 2Integrated Peripherals Parameter Description OptionOnboard SATA Controller Enables or disables the onboard SATA controller. EnabledDisa

Chapter 2 19Power Management Setup Parameter Description OptionACPI Aware O/S Enables or disables the Advanced Configuration and Power Management (A

20 Chapter 2PC Health Status Parameter Description OptionSmart Fan Enables or disables the smart system fan control function. EnabledDisabledCPU T

Chapter 2 21Frequency/Voltage Control Parameter Description OptionSpread Spectrum Enables or disables the reduction of the mainboard’s EMI. Note:

iiiCopyrightCopyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, sto

22 Chapter 2BIOS Security Features Setting a system password1. Use the up/down arrow keys to select a password parameter (Change Supervisor Password

Chapter 2 23Removing a system password1. Use the up/down arrow keys to select password parameter (Change Supervisor Password or Change User Password)

24 Chapter 2Load Default SettingsThe Load Default Settings menu allows you to load the default settings for all BIOS setup parameters. Setup defaults

Chapter 2 25Save & Exit SetupThe Save & Exit Setup menu allows you to save changes made and close the Setup Utility. CMOS Setup Utility

26 Chapter 2Exit Without SavingThe Exit Without Saving menu allows you to discard changes made and close the Setup Utility. CMOS Setup Utility -

Chapter 3 27This chapter contains step-by-step procedures on how to disassemble the desktop computer for maintenance and troubleshooting.Disassembly R

28 Chapter 3Pre-disassembly Procedure Before proceeding with the disassembly procedure, perform the steps listed below:1. Turn off the system and all

Chapter 3 29Main Unit DisassemblyX3400MAIN UNITFRONT BEZELMAIN UNIT DISASSEMBLYSIDE PANELPROCESSORAx2HEATSINK FANASSEMBLYPOWER SUPPLYMEMORY MODULESPCI

30 Chapter 3X5400Screw ListCode Screw Part No. A #6-32 L5 BZN 86.00J07.B60B M3xL5 BZN 86.1A324.5R0C #6-32*3/16 NI 86.5A5B6.012D #6-32 L6 NI 86.00J4

Chapter 3 31Removing the Side Panel1. Perform the pre-disassembly procedure described on page 28.2. Remove the two screws (A) located on the rear edge

ivDisclaimerThe information in this guide is subject to change without notice.Acer Incorporated makes no representations or warranties, either express

32 Chapter 3Removing the Front Bezel1. Remove the side panel. Refer to the previous section for instructions. 2. Remove the front bezel according to m

Chapter 3 33(3). Disconnect the LED cable from the mainboard, then insert the cable into the hole on the housing and remove the bezel.X3400

34 Chapter 3Removing the Heatsink Fan AssemblyWARNING:The heatsink becomes very hot when the system is on. NEVER touch the heatsink with any metal or

Chapter 3 35Removing the ProcessorIMPORTANT:Before removing a processor from the mainboard, make sure to create a backup file of all important data. W

36 Chapter 3Removing the Optical Drive1. See “Removing the Side Panel” on page 31.2. See “Removing the Front Bezel” on page 32.3. Remove the HDD-ODD b

Chapter 3 37(3). Lift the HDD-ODD bracket, then disconnect the data and power cables from their HDD connectors. 4. Remove the two screws (B) that sec

38 Chapter 3Removing the Hard Disk Drive1. See “Removing the Side Panel” on page 31.2. See “Removing the Front Bezel” on page 32.3. See “Remove the HD

Chapter 3 39Removing the Power Supply1. See “Removing the Side Panel” on page 31.2. See “Removing the Heatsink Fan Assembly” on page 34.3. See “Removi

40 Chapter 37. Remove the three screws (A) that secure the power supply module. 8. Lift the power supply module off the unit.Screw (Quantity) Color To

Chapter 3 41Removing the Memory ModulesIMPORTANT:Before removing any DIMM, make sure to create a backup file of all important data. 1. See “Removing t

vConventionsThe following conventions are used in this manual:SCREEN MESSAGESDenotes actual messages that appear on screen.NOTE Gives additional infor

42 Chapter 3Removing an Expansion CardThis section includes instructions on how to remove a TV tuner card and a VGA card. To remove the network card:

Chapter 3 43To remove the VGA card:1. See “Removing the Side Panel” on page 31.2. Remove the screw (A) that secures the card to the chassis. 3. Pull t

44 Chapter 3Removing the Front I/O and Card Reader Boards 1. See “Removing the Side Panel” on page 31.2. See “Removing the Front Bezel” on page 32.3.

Chapter 3 45(1). Remove the screw (D) that secures the bracket to the chassis. (2). Remove the bracket. 7. Remove the card reader board.(1). Remove th

46 Chapter 3(2). Pull the card reader board out of the bracket. 8. Remove the front I/O board.(1). Remove the two screws (D) that secure the I/O board

Chapter 3 47Removing the Mainboard 1. See “Removing the Side Panel” on page 31.2. See “Removing the Front Bezel” on page 32.3. See “Removing the Heats

48 Chapter 311. Remove the six screws (D) that secure the mainboard. 12. Lift the board off the housing. Screw (Quantity) Color Torque Part No. #6-32

Chapter 3 49Removing the Top Bezel NOTE: The following instruction is applicable only to the X5400 model. 1. See “Removing the Side Panel” on page 31.

50 Chapter 3

Chapter 4 51This chapter provides instructions on how to troubleshoot system hardware problems. Hardware Diagnostic ProcedureIMPORTANT:The diagnostic

viService Guide CoverageThis Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's &qu

52 Chapter 4System Check ProceduresPower System CheckIf the system will power on, skip this section. Refer to System External Inspection.If the system

Chapter 4 53CheckpointsA checkpoint is either a byte or word value output to I/O port 80h. The BIOS outputs checkpoints throughout bootblock and Power

54 Chapter 4Bootblock Recovery Code CheckpointsThe Bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur b

Chapter 4 55POST Code CheckpointsThe POST code checkpoints are the largest set of checkpoints during the BIOS preboot process. The following table des

56 Chapter 43A Initialize RTC date/time.3B Test for total memory installed in the system. Also, Check for DEL or ESC keys to limit memory test. Displa

Chapter 4 57DIM Code CheckpointsThe Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize different system

58 Chapter 4Beep CodesBeep codes are used by the BIOS to indicate a serious or fatal error to the end user. Beep codes are used when an error occurs b

Chapter 4 59Troubleshooting POST BIOS Beep Codes Number of Beeps Description1,3 Reseat the memory, or replace with known good modules.6,7 Fatal erro

60 Chapter 4Error MessagesThe following tables describes the error messages that may appear during POST. Each message is listed with a detailed descri

Chapter 4 61Storage DeviceMessage Displayed DescriptionPrimary Master Hard Disk ErrorThe IDE/ATAPI device configured as Primary Master could not be pr

viiSystem Tour 1Features 1System Components 4Front Panel 4Rear Panel 6Internal Components 8System LED Indicators 9System Utilities 11CMOS

62 Chapter 4Virus Related3rd Slave Drive - ATAPI IncompatibleThe IDE/ATAPI device configured as Slave in the 3rd IDE controller failed an ATAPI compat

Chapter 4 63System ConfigurationMessage Displayed DescriptionDMA-1 Error Error initializing primary DMA controller. This is a fatal error, often indic

64 Chapter 4CMOSMiscellaneousMessage Displayed DescriptionCMOS Date/Time Not SetThe CMOS Date and/or Time are invalid. This error can be resolved by r

Chapter 4 65USB eModule Error MessagesSMBIOS eModule Error MessagesCPU eModule Error MessagesMPS Table (Multi-processor) eModule Error MessagesMessage

66 Chapter 4BIOS Recovery1. Prepare a USB storage device and keep it ready in hand. (1). Connect the USB storage device to a USB port on your computer

Chapter 4 674. Press Delete to run the Setup Utility. 5. In the Setup Utility, select Load Default Settings, then press Enter.6. Select Ok, then press

68 Chapter 4Undetermined ProblemsThe diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whet

Chapter 5 69System Block DiagramSystem Block Diagram and Board LayoutChapter 5

70 Chapter 5Board LayoutMainboard No Code Description1 KBMSCONN1 Top: PS2 Mouse portBottom: PS2 Keyboard port2 HDMI1 HDMI port3 VGA1 VGA port4 USBESAT

Chapter 5 719 DIMM 1-4 DDR3 DIMM slot10 PWR2 24-pin ATX power connector11 DEBUGH1 12 pin debug port12 BT1 RTC battery13 SATA 1-4 SATA 1-4 connectors14

viiiCMOS 64Miscellaneous 64USB eModule Error Messages 65SMBIOS eModule Error Messages 65CPU eModule Error Messages 65MPS Table (Multi-processor) e

72 Chapter 5

Chapter 6 73This chapter offers the FRU (Field Replaceable Unit) list in global configuration of the X3400/X5400 desktop computer. Refer to this chapt

74 Chapter 6Exploded DiagramX3400No. Part Name No. Part Name1 PLT ACER LOGO BOXER X5 16 MAGNET 10*6*32 BEZEL FRONT B BOXER X550 17 PLT ASPIRE LOGO BOX

Chapter 6 75X5400No. Part Name No. Part Name1 PLT ACER LOGO BOXER X5 17 PLT ASPIRE LOGO BOXER X5502 BEZEL FRONT B BOXER X550 18 PLT ODD KNOB LOGO BOXE

76 Chapter 6X3400 FRU List System model: ACER_AX3400 ABOXER II (NO:91.3C401.A01G ) Category Part Name Acer Part No.BOARDSFRONT IO BOARD CENTURY W/AU

Chapter 6 77ASSEMBLY LOWER CASE FOR BOXER X350 TBDHDD&ODD COVER BRACKET 33.SC101.002FRONT BEZEL W/LED SWITCH CABLE FOR X350 TBDCPU/PROCESSORCPU AM

78 Chapter 6KEYBOARDKEYBOARD USB 104 KEY CHICONY KU-07603US25522V BLACK US W/O EKEYKB.USB03.192POINTING DEVICEMOUSE USB OPT SM-9625 LITEON SM-30700-00

Chapter 6 79X5400 FRU ListSystem model:ACER_AX5400 ABOXER II (NO: 91.3C401.A01) Category Part Name Acer Part No.BOARDSFRONT IO BOARD CENTURY W/AUDIO C

80 Chapter 6ASSEMBLY LOWER CASE FOR BOXER X550 TBDASSEMBLY TOP COVER W/LED SWITCH CABLE FOR BOXER X550TBDHDD&ODD COVER BRACKET 33.SC101.002FRONT B

Chapter 6 81KEYBOARDKEYBOARD USB 104 KEY LITE-ON SK-9625S SG-30703-XUW BLACK US WITH NEW COLOR AC-MT-018KB.USB0B.082POWER SUPPLYPOWER SUPPLY 220W PFC

Chapter 1 1FeaturesBelow is a brief summary of the computer’s many features.NOTE: The features listed in this section is for your reference only. The

82 Chapter 6

Appendix A 83This section provides technical specifications for the system.ProcessorSystem Board Major ChipsAMD Phenom II X4Item SpecificationModel nu

84 Appendix ASystem MemorySystem BIOSHard Disk DriveVGA Interface Item SpecificationMemory type DDR3-667/800/1066/1333 unbuffered DIMMModule name PC3-

Appendix A 85PCI Interface Network InterfaceSATA Interface Audio Interface Keyboard and Input Devices Item SpecificationPCI controller nVIDIA GeForce

86 Appendix AOptical Drive BD Combo ModuleItem SpecificationVendor HLDSModel name BH30N CH20NDrive type BD-Rewriter BD-ComboWrite SpeedBD-R (SL/DL)

87 Appendix A Super MultiItem SpecificationVendor HLDS PLDSModel Name GH-41N DH-16AASHDrive Type Super Multi Super MultiWrite Speed CD-R: 4x, 8x, 16x

Appendix A 88Buffer Size 2 MB 2 MBInterface Type Serial ATA Serial ATASuper MultiItem Specification