Acer C300 User Manual

Acer TravelMate C300 SeriesService Guide SERVICE CD PART NO.: VD.T28V1.001

2 Chapter 1ExpansionT One Type II CardBus PC Card slotT Upgradeable memoryT AcerMedia bayT Acer EasyPort III/O PortsT One Card bus type II card slotT

92 Chapter 6SCREW MACH WAFER M2*L3.1 Y-ZN 86.T28V1.004SCREW M2 X L8 (DIA 6MM) 86.T28V1.005SCRW MACH WAFER M2*L8 NI S NOT 86.T28V1.006SCREW NYLOK M2.5-

Chapter 6 93

Appendix A 94TravelMate C300 SeriesModel NumberCPU LCD MemoryHDD(GB)ODDWireless LANMDC300XCi P-M 1.4G 14.1XGA 1X2562x256M30/40 24x DVD+CD-RW11b Combo3

Appendix B 95This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under

96 Appendix BMicrosoft® Windows® XP Pro Environment TestItem SpecificationsLAN Card 3Com EtherLink IIIIBM EtherJet CardBus Adapter 10/100Intel EtherEx

Appendix B 97USB Keyboard / Mouse Chicony USB KeyboardChicony USB KeypadMicrosoft Natural Keyboard ProAcer Aspire USB MouseLogicool USB MouseLogitech

98 Appendix BMicrosoft® Windows® XP Home Environment TestItem SpecificationsLAN Card 3Com EtherLink IIIIBM EtherJet CardBus Adapter 10/100Intel EtherE

Appendix B 99USB Keyboard / Mouse Chicony USB KeyboardChicony USB KeypadMicrosoft Natural Keyboard ProAcer Aspire USB MouseLogicool USB MouseLogitech

100 Appendix BMicrosoft® Windows® 2000 Environment TestItem SpecificationsLAN Card IBM EtherJet CardBus Adapter 10/100Modem Card USR Megahertz 56K PC

Appendix B 101Bluetooth Printer HP Deskjet 995C (bluetooth interface)Access Point 802.11b Cisco Aironet 350Orinoco AP-500Access Point 802.11a/b Intel

Chapter 1 3System Block DiagramAABBCCDDEE4 43 32 21 1CARDBUSHUB I/FMobileBaniasCPUHOST BUSDDR*2ONE SLOTICH4-MLPC BUSPCI BUS GMCHMontara-GM+CLK GEN.L

102 Appendix B

Appendix C 103This section describes online technical support services available to help you repair your Acer Systems.If you are a distributor, dealer

104 Appendix C

Index 105AACPI 1.0a 23AFLASH Utility 46BBattery Pack 50BIOS 23package 23password control 23ROM size 23ROM type 23vendor 23Version 23BIOS Setup Utility

106 IndexParallel Port 28PC Card 12, 29PCMCIA 29Pentium III 23Power System Check 65Battery Pack 66Processor 23RRMA 83SSecond Level Cache 23SystemBlock

Index 107

4 Chapter 1Board LayoutTop View1 DC-In Jack 12 IEEE 1394 Port2 USB Port 13 Line-Out Jack3 USB Port 14 Mic-In Jack4 S-Vedio Port 15 Smart Card Reader S

Chapter 1 5Bottom View1 CPU Socket 4 Mini PCI Connector2 DIMM Socket 1 5 HDD Connector3 FAN Connector

6 Chapter 1Outlook ViewA general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC.Front View# Icon Item D

Chapter 1 79 Status indicator LEDs (light-emitting diodes) that turn on and off to show the status of the computer, its functions and component.

8 Chapter 1Left view# Icon Item Description1 Security keylock Connects to a Kensington-compatible computer security lock.2 Power switch Turns on the c

Chapter 1 9Right view # Icon Item Description1 Smart Card slot Slot for Smart Card interface with pre-boot authentication system.2 Infrared port Inter

10 Chapter 1Rear Panel# Icon Item Description1 Line-in/Mic-in jackAccepts audio line-in devices (e.g., audio CD player, stereo walkman).2 Speaker/Line

Chapter 1 11Bottom Panel# Icon Item Description1 AcerMedia Bay release latchUnlatches the AcerMedia drive for removing or swapping.2 AcerMedia Bay Hou

IIRevision HistoryPlease refer to the table below for the updates made on TravelMate C300 service guide.Date Chapter Updates2003/10/28 Chapter 1 Delet

12 Chapter 1IndicatorsThe computer has seven easy-to-read status icons below the display screen.The status LCD displays icons that show the status of

Chapter 1 13Num loc Lights when Num Lock is activated.Icon Function Description

14 Chapter 1Lock KeysThe keyboard has three lock keys which you can toggle on and off.Lock Key DescriptionCaps Lock When Caps Lock is on, all alphabet

Chapter 1 15Embedded Numeric KeypadThe embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on

16 Chapter 1Windows KeysThe keyboard has two keys that perform Windows-specific functions.Key Icon DescriptionWindows logo keyStart button. Combinatio

Chapter 1 17Hot KeysThe computer uses hotkey or key combinations to access most of the computer’s controls like sreen brightness, volume output.To act

18 Chapter 1Fn-y Volume down Decreases the speaker volume.Fn-x Brightness up Increases the screen brightness.Fn-z Brightness down Decreases the screen

Chapter 1 19The Euro SymbolIf your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European l

20 Chapter 1Launch KeysLocated at the top of keyboard are five buttons. These buttons are called launch keys. They are designated as the mail button,

Chapter 1 21TouchpadThe built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your fi

IIICopyrightCopyright © 2003 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, sto

22 Chapter 1NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The touchpad is sensitive to finger m

Chapter 1 23Hardware Specifications and ConfigurationsProcessorItem SpecificationCPU typeIntel Pentium M at 1.4Ghz ~1.7Ghz or higherCPU package / -F

24 Chapter 1 NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. On a

Chapter 1 25Data throughput up to 11M bpsProtocol 802.11bInterface Mini-PCI type IIConnector interface 124-pin SO-DIMM edge connectorFour-in-One Card

26 Chapter 1DVD/CDRW InterfaceItem SpecificationVendor & model name DVD/CDRW COMBO MODULE QSI SBW-242DVD/CDRW COMBO MODULE SONY CRX830E CPerforman

Chapter 1 27DVD InterfaceItem SpecificationVendor & model name DVD-ROM MODULE MKE SR8177Performance Specification With CD Diskette With DVD Disket

28 Chapter 1 Voice channel 8/16-bit, mono/stereoSampling rate 44,1 KHz (48K byte for AC97 interface)Internal microphone YesInternal speaker / Quantity

Chapter 1 29USB PortItem SpecificationChipset ICH4-M intergratedUSB Compliancy Level 2.0OHCI USB 2.0Number of USB port 2Location Rear sideSerial port

30 Chapter 1 KeyboardItem SpecificationKeyboard controller M38857Keyboard vendor & model name DARFONTotal number of keypads 84/85/88Windows logo k

Chapter 1 31LCD InverterItem SpecificationVendor & model name AmbitBrightness conditions Vadj=3.3VInput voltage (V) 7 (Min.), 14 (Max.)Input curre

IVConventionsThe following conventions are used in this manual:SCREEN MESSAGES Denotes actual messages that appear on screen.NOTE Gives bits and piece

32 Chapter 1002E-002F, 004E-004F, 0061, 0063, 0065, 0067, 0080, 0092, 00B2-00B3, 0200-020F, 0600-060F, 0700-070F, 0800-080F, 1000-107F, 1180-11BF, Mai

Chapter 1 33DMA Channel AssignmentItem Specification00 PnP Audio System CODEC01 Free02 Standard Floppy Disck Controller03 ECP Printer Port

34 Chapter 1

Chapter 2 35BIOS Setup UtilityThe BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/Output System).Y

36 Chapter 2Navigating the BIOS UtilityThere are six menu options: Information, Main, Advanced, Security, Boot, and Exit.Follow these instructions:T T

Chapter 2 37InformationParameter DescriptionIDE1 Model Name Shows the Model name of HDD installed on Primary IDE master. The hard disk model name is a

38 Chapter 2MainThe Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user

Chapter 2 39The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.NOTE: The s

40 Chapter 2AdvancedThe Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system.The

Chapter 2 41SecurityThe Security screen contains parameters that help safeguard and protect your computer from unauthorized use.The table below descri

VPrefaceBefore using this information and the product it supports, please read the following general information.1. This Service Guide provides you wi

42 Chapter 2Setting a PasswordFollow these steps as you set the user or the supervisor password:1. Use the w andy keys to highlight the Set Supervisor

Chapter 2 432. Type the current password in the Enter Current Password field and press e.3. Type a password in the Enter New Password field. Retype th

44 Chapter 2BootThis menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette dri

Chapter 2 45ExitThe Exit screen contains parameters that help safeguard and protect your computer from unauthorized use.The table below describes the

46 Chapter 2BIOS Flash UtilityThe BIOS flash memory update is required for the following conditions:T New versions of system programsT New features or

Chapter 3 47This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting.To disassemb

48 Chapter 3General InformationBefore You BeginBefore proceeding with the disassembly procedure, make sure that you do the following:1. Turn off the p

Chapter 3 49Disassembly Procedure FlowchartThe flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence

50 Chapter 3Removing the Battery Pack1. Release the battery lock.2. Slide the battery latch then remove the battery.

Chapter 3 51Removing the HDD Module/Optical Module/Wireless LAN Card/Keyboard and LCD ModuleRemoving the HDD Module1. Remove the two screws holding th

VI

52 Chapter 3Removing the LCD Module1. See “Removing the Keyboard” on page 51.2. Rotate the LCD module clockwise 135 degree.3. Press down the LCD modul

Chapter 3 539. Remove the three screws holding the keyboard support plate then remove the plate.10. Remove the screw fastening the modem board.11. Dis

54 Chapter 3Disassembling the Main UnitSeparate the main unit into the logic upper and the logic lower assembly1. Disconnect the RTC battery then remo

Chapter 3 555. Remove the touchpad.6. Detach the touchpad button.7. Then detach touchpad scroll key.Disassembling the logic lower assembly1. Remove th

56 Chapter 39. Disconnect the fan cable.10. Remove the four screws that fasten the heatsink module then remove the heatsink module.11. Release the CPU

Chapter 3 57Disassembling the LCD Module1. Remove the four LCD screw caps.2. Then remove the four screws that secure the LCD bezel.3. Detach the LCD b

58 Chapter 313. Remove the two screws holding the LED board.14. Disconnect the LED board cable.15. Remove the two screws that secure the button board.

Chapter 3 59

60 Chapter 3Disassembling the External ModulesDisassembling and Reassembling the HDD Module1. Remove the screw holding the HDD holder.2. Take out the

Chapter 3 617. Secure the optical device board with two screws as shown.8. Attach the optical bracket back to the ODD.9. Secure the optical bracket wi

VIITable of ContentsChapter 1 System Specifications 1Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

62 Chapter 3Assemble the Hinge Caps1. Rotate the LCD module clockwise 135 degree. Press down the LCD module as picture shows.2. Place the front hinge

Chapter 4 63Use the following procedure as a guide for computer problems.NOTE: The diagnostic tests are intended to test this model. Non-Acer product

64 Chapter 4System Check ProceduresExternal Diskette Drive CheckDo the following to isolate the problem to a controller, driver, or diskette. A write-

Chapter 4 65Memory checkMemory errors might stop system operations, show error messages on the screen, or hang the system.1. Boot from the diagnostics

66 Chapter 4Check the Battery PackTo check the battery pack, do the following:From Software:1. Check out the Power Management in control Panel2. In Po

Chapter 4 67Power-On Self-Test (POST) Error MessageThe POST error message index lists the error message and their possible causes. The most likely cau

68 Chapter 4Index of Error MessagesError Message ListError Messages FRU/Action in SequenceStruck Key See ““Keyboard or Auxiliary Input Device Check” o

Chapter 4 69Error Message ListNo beep Error Messages FRU/Action in SequencePower-on indicator turns off and LCD is blank. Power source (battery pack a

70 Chapter 4POST CodesCode Beeps POST Routine Description02h Verify Real Mode03h Disable Non-Maskable Interrupt (NMI)04h Get CPU type06h Initialize sy

Chapter 4 7148h Check video configuration against CMOS49h Initialize PCI bus and devices4Ah Initialize all video adapters in system4Bh QuietBoot start

VIIITable of Contents

72 Chapter 48Fh Determine number of ATA drives (optional)90h Initialize hard-disk controllers91h Initialize local-bus hard-disk controllers92h Jump to

Chapter 4 73Code Beeps For Boot Block in Flash ROME0h Initialize the chipsetE1h Initialize the bridgeE2h Initialize the CPUE3h Initialize the system t

74 Chapter 4Index of Symptom-to-FRU Error MessageLCD-Related SymptomsSymptom / Error Action in SequenceLCD backlight doesn't work First, plug a m

Chapter 4 75Battery can’t be charged or discharged See “Check the Battery Pack” on page 66. Battery packMain boardSystem hang during POST ODD/HDD/FDD/

76 Chapter 4The system doesn't resume from hibernation/ standby mode.Connect AC adapter then check if the system resumes from Standby/Hibernation

Chapter 4 77NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 79.Modem/LAN-Rela

78 Chapter 4Intermittent ProblemsIntermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defec

Chapter 4 79Undetermined ProblemsThe diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whet

80 Chapter 4

Chapter 5 81Top ViewDCIN1 DC-In Jack 1394_1 IEEE 1394 PortUSB2 USB Port LOUT Line-Out JackUSB1 USB Port MIC1 Mic-In JackTV1 S-Vedio Port Smart Card Sl

Chapter 1 1FeaturesThis computer was designed with the user in mind. Here are just a few of its many features:PerformanceT Intel® Pentium® M processo

82 Chapter 5Bottom ViewSwitch SettingU9 CPU Socket HDD1 Mini PCI ConnectorDM_1 DIMM Socket 1 MINI1 HDD ConnectorFAN1 FAN ConnectorSW2-1 SW2-2CHKPW ON

Chapter 6 83This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate C300 series products. Refer to this

84 Chapter 6Exploded DiagramNOTE: The part numbers on the exploded diagram are vendor part numbers, not Acer part numbers. Please refer to the most u

Chapter 6 85EXTENSION BOARD 55.T28V1.001MODEM BOARD AMBIT T60M283.10(01) 54.09011.544MODEM/BLUETOOTH BOARD AMBIT T60M665.0054.09061.001WIRELESS LAN BO

86 Chapter 69 MINI PCI COVER W/SCREW 42.T28V1.00410 LOWER CASE FRONT COVER W/SPEAKER PACK60.T28V1.00312 LOWER CASE LEFT COVER POWER SWITCH SIDE60.T28V

Chapter 6 87NS DIMM COVER 42.T28V1.0071 KEYBOARD SUPPORT PLATE 60.T28V1.010Communication ModuleNS BLUETOOTH ANTENNA 50.T28V1.003NS WIRELESS LAN ANTENN

88 Chapter 6HDD/ Hard Disk DriveNS HDD DRIVE 60G HGST IC25N060ATMR04 KH.06007.002HDD DRIVE 20G HGST IC25N020ATMR04 KH.02007.002HDD DRIVE 30G HGST IC25

Chapter 6 89NS BUTTON BOARD 55.T28V1.003NS LED BOARD 55.T28V1.004NS LCD COAXIAL CABLE 14.1" 50.T28V1.006LCD COAXIAL CABLE 14.1" 50.T28V1.008

90 Chapter 6NS SMART CARD SLOT 22.T28V1.002MemoryNS SDIMM 512M INFINEON KN.51202.007SDIMM 128M NANYA KN.12803.008SDIMM 256M INFINEON KN.25602.009SODIM

Chapter 6 91Heatsink/FANNS CPU FANSINK W/FAN 60.T28V1.006NS FAN 23.T28V1.002NS HEATSINK 34.T28V1.001MicrophoneNS MICROPHONE 23.T28V1.003OthersNS NAME