Acer 4740G User Manual

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Summary of Contents

Page 1 - Service Guide

Aspire 4740/4740G SeriesService Guide

Page 2 - Revision History

XTable of Contents

Page 3 - Disclaimer

90 Chapter 3Removing the RJ-11 Port1. See “Removing the Mainboard” on page 88.2. Turn the Lower Cover over and pull the Modem cable through the casing

Page 4 - Conventions

Chapter 3 915. Remove the adhesive tape and lift the cable out of the cable channels as shown.6. Detach the adhesive and lift the cable bundle out of

Page 5

92 Chapter 3Removing the Thermal Module1. See “Removing the Mainboard” on page 88.2. Turn the Mainboard over and place on a clean surface.3. Hold the

Page 6

Chapter 3 93WARNING:To prevent damage to the Thermal Module or the CPU, hold and lift the Thermal Module by lifting both ends up and away at the same

Page 7

94 Chapter 3Removing the CPU 1. See “Removing the Thermal Module” on page 92.2. Using a flat screwdriver, turn the CPU socket latch counter-clockwise

Page 8

Chapter 3 95 LCD Module Disassembly ProcessLCD Module Disassembly FlowchartScrew ListStep Screw Quantity Part No.LCD Bezel M2.5*5 6 86.PAA02.003Camera

Page 9

96 Chapter 3Removing the LCD Bezel1. See “Removing the LCD Module” on page 69.2. Remove the six (6) screw caps and screws as shown. 3. Starting at the

Page 10 - Table of Contents

Chapter 3 974. Lift the bezel away from the panel.

Page 11 - System Specifications

98 Chapter 3Removing the Camera Module1. See “Removing the LCD Bezel” on page 96.2. Remove the one (1) screw from the Camera Bracket as shown.3. Lift

Page 12

Chapter 3 99Removing the LCD Panel1. See “Removing the Camera Module” on page 98.2. Remove the two (2) securing screws from the LCD hinges and the one

Page 13 - Environment

Chapter 1 1System SpecificationsFeaturesBelow is a brief summary of the computer’s many features:Operating System• Genuine Windows® 7™Platform• Intel®

Page 14 - System Block Diagram

100 Chapter 34. Lift the LCD Panel out of the casing as shown.

Page 15 - Your Acer Notebook tour

Chapter 3 101Removing the LCD Brackets and Cable1. See “Removing the LCD Panel” on page 99.2. Turn the LCD Panel over on a clean surface, and lift the

Page 16

102 Chapter 3Removing the Antennas 1. See “Removing the LCD Panel” on page 99.2. Remove the foil tabs holding the antenna cables in place. Ensure the

Page 17 - Closed Front View

Chapter 3 103Removing the MIC Module1. See “Removing the Antennas” on page 102.2. Remove the foil tabs and tape holding the MIC Module cable in place.

Page 18 - Left View

104 Chapter 3LCD Module Reassembly ProcedureReplacing the MIC Module1. Replace the MIC Module in the LCD casing. 2. Run the cable as shown and replace

Page 19 - Rear View

Chapter 3 105Replacing the Antennas1. Run the right side Antenna cable as shown in the hinge well to avoid trapping.2. Run the cable as shown and repl

Page 20

106 Chapter 37. Run the left side Antenna cable as shown in the hinge well to avoid trapping.8. Run the cable along the edge of the casing using all a

Page 21 - Indicators

Chapter 3 10713. Ensure that the securing pin is properly located.

Page 22

108 Chapter 3Replacing the LCD Panel1. Align the LCD brackets with the six (6) screw holes (three on each side) on the LCD Panel as shown.2.Replace th

Page 23 - Using the Keyboard

Chapter 3 1097. Replace the Camera Module cable bundle in the casing as shown.8. Replace the three (3) screws to secure the panel and grounding within

Page 24 - Windows Keys

2 Chapter 1Communication• Acer Video Conference, featuring:• Integrated Acer Crystal Eye webcam*• Acer PureZone technology• WLAN:• Intel® Centrino® Ad

Page 25 - Hot Keys

110 Chapter 3Replacing the Camera Module1. Reconnect the LCD cable to the Camera Module. 2. Place the Camera Module in the casing as shown.3. Ensure t

Page 26 - Special Key

Chapter 3 111Replacing the LCD Bezel1. Place the Bezel on the casing bottom edge first and press in the areas marked to snap it into place.2. Press do

Page 27 - Using the System Utilities

112 Chapter 3Main Module Reassembly ProcedureReplacing the CPUIMPORTANT:The CPU has a Pin1 locator that must be positioned corresponding to the marker

Page 28

Chapter 3 113Replacing the Thermal ModuleWARNING:To prevent damage to the Thermal Module or the CPU, hold the Thermal Module by both ends at the same

Page 29

114 Chapter 3Replacing the RJ-11 Port1. Replace the RJ-11 Port in the casing as shown. 2. Place the cable bundle in the casing and apply pressure to s

Page 30

Chapter 3 115Replacing the Mainboard1. Ensure that the Mainboard is face up. Place the Mainboard in the chassis, left hand edge first to allow theI/O

Page 31

116 Chapter 3Replacing the Bluetooth Module1. Insert the Bluetooth Module left side first and lower it into place.2. Replace the one (1) securing scre

Page 32

Chapter 3 117Replacing the Modem ModuleReplacing the USB Board1. Connect the modem cable as shown. 2. Replace the Modem Module on the Mainboard.3. Ali

Page 33 - Chapter 1 23

118 Chapter 3Replacing the Media BoardWARNING:Care must be taken when replacing the Media Board Cover to prevent damage or stress to the surface.1. Pl

Page 34

Chapter 3 119

Page 35 - • CMO N140B6 - L02

Chapter 1 3• DC-in jack for AC adapterEnvironment• Temperature:• Operating: 5 °C to 35 °C• Non-operating: -20 °C to 65 °C• Humidity (non-condensing):•

Page 36

120 Chapter 3Replacing the TouchPad BracketReplacing the Finger Print Reader1. Place the TouchPad in the casing. 2. Replace the two securing screws.3.

Page 37

Chapter 3 1213. Replace the Finger Print Reader Bracket rear edge first and lower it into place.4. Replace the one (1) securing screw.

Page 38

122 Chapter 3Replacing the Upper CoverWARNING:Care must be taken when replacing the Upper Cover to prevent damage or stress to the surface.1. Place th

Page 39 - System Utilities

Chapter 3 1233. Reconnect the three (3) FFC cables to the mainboard.Connect and lock connector A as shown. Connect and lock connector B as shown.Conne

Page 40 - Information

124 Chapter 34. Turn the computer over. Replace the fifteen screws on the bottom panel.

Page 41

Chapter 3 125Replacing the LCD Module1. Carefully align the LCD module over the hinge sockets and lower the module into the chassis, taking care not t

Page 42 - Security

126 Chapter 3IMPORTANT:Run the cables as shown to avoid trapping when the Switch Cover is replaced.6. Insert the Antenna cables through the casing, as

Page 43 - Removing a Password

Chapter 3 127IMPORTANT: Run the cables as shown to avoid trapping when the Switch Cover is replaced.9. Replace the two (2) pieces of adhesive tape to

Page 44 - Set Supervisor Password

128 Chapter 3Replacing the Speaker Module1. Align and replace the Speaker Module in the lower case.IMPORTANT: Run the LCD cables over the Speaker Modu

Page 45

Chapter 3 129Replacing the Keyboard1. Place the Keyboard on the Upper Cover, face up and reconnect the FFC cable to the Mainboard.2. Insert the Keyboa

Page 46

4 Chapter 1System Block DiagramAPA2051USB port 3USB port 10PCI-E 2.0x16 5GT/s PER LANE6.4G/8.5G/10.6G100M/133M/166M(CFD)100MHz100MHz133/120/100/96/14.

Page 47 - BIOS Flash Utility

130 Chapter 3Replacing the Switch Cover1. Place the Switch Cover on the Upper Case as shown.2. Press down both sides of the Switch Cover to snap it in

Page 48 - DOS Flash Utility

Chapter 3 1314. Turn the computer over and replace the six (6) securing screws as shown.

Page 49 - Chapter 2 39

132 Chapter 3Replacing the Hinge CoversIMPORTANT:The left and right Hinge Covers are shaped differently and marked L and R on the inside. Ensure that

Page 50 - WinFlash Utility

Chapter 3 133Replacing the ODD Module1. Align the ODD Bezel as shown and press it into place. Close the ODD drawer.2. Align the ODD Bracket as shown a

Page 51

134 Chapter 3Replacing the Hard Disk Drive ModuleReplacing the DIMM Modules 1. Place the HDD carrier on the HDD. 2. Replace the four (4) securing scre

Page 52 - Removing BIOS Passwords:

Chapter 3 135Replacing the WLAN ModuleReplacing the Lower Covers1. Insert the WLAN board into the WLAN socket. 2. Replace the two (2) screws to secure

Page 53 - Cleaning BIOS Passwords

136 Chapter 3Replacing the SD Card Dummy Card1. Push the SD dummy card into the slot until it is flush with the chassis cover.Replacing the Battery1.

Page 54 - Miscellaneous Utilities

Chapter 4 137TroubleshootingCommon ProblemsUse the following procedure as a guide for computer problems.NOTE: The diagnostic tests are intended to tes

Page 55

138 Chapter 4Power On IssueIf the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not replace a non-de

Page 56 - 46 Chapter 2

Chapter 4 139No Display IssueIf the Display doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-def

Page 57 - Chapter 3

Chapter 1 5Your Acer Notebook tourFront ViewNo. Icon Item Description1 Acer Crystal Eye webcamWeb camera for video communication (only for certain mod

Page 58 - General Information

140 Chapter 4Abnormal Video DisplayIf video displays abnormally, perform the following actions one at a time to correct the problem.1. Reboot the comp

Page 59

Chapter 4 141LCD FailureIf the LCD fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs:Buil

Page 60 - Removing the Battery Pack

142 Chapter 4Touchpad FailureIf the Touchpad doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-de

Page 61 - Removing the SD Dummy Card

Chapter 4 143Sound ProblemsIf sound problems are experienced, perform the following actions one at a time to correct the problem.1. Reboot the compute

Page 62 - Removing the Lower Covers

144 Chapter 4Internal Microphone FailureIf the internal Microphone fails, perform the following actions one at a time to correct the problem. Do not r

Page 63 - Chapter 3 53

Chapter 4 145HDD Not Operating CorrectlyIf the HDD does not operate correctly, perform the following actions one at a time to correct the problem. 1.

Page 64 - Removing the WLAN Module

146 Chapter 4ODD FailureIf the ODD fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs:ODD

Page 65 - Chapter 3 55

Chapter 4 147a. Double-click lDE ATA/ATAPI controllers. If a device displays a down arrow, right-click on the device and click Enable.b. Double-click

Page 66 - Removing the DIMM Modules

148 Chapter 4b. Double-click IDE ATA/ATAPI controllers, then right-click ATA Device 0. c. Click Properties and select the Advanced Settings tab. Ensur

Page 67

Chapter 4 149USB Failure (Rightside)If the rightside USB port fails, perform the following actions one at a time to correct the problem. Do not replac

Page 68 - HDD Carrier M3*3 4

6 Chapter 17 Palmrest Comfortable support area for your hands when you use the computer.8 Status indicators Light-Emitting Diodes (LEDs) that light up

Page 69

150 Chapter 4Wireless Function FailureIf the WLAN/WiMAX fails, perform the following actions one at a time to correct the problem. Do not replace a no

Page 70

Chapter 4 151EasyTouch Button FailureIf the Acer EasyTouch buttons fail, perform the following actions one at a time to correct the problem. Do not re

Page 71 - Main Unit Disassembly Process

152 Chapter 4Fingerprint Reader FailureIf the Fingerprint Reader fails, perform the following actions one at a time to correct the problem. Do not rep

Page 72

Chapter 4 153External Mouse FailureIf an external Mouse fails, perform the following actions one at a time to correct the problem. 1. Try an alternati

Page 73 - Removing the Hinge Covers

154 Chapter 4Intermittent ProblemsIntermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defe

Page 74 - Removing the Switch Cover

Chapter 4 155Post CodesThese tables describe the POST codes and descriptions during the POST.Post Code RangeSEC Phase POST Code TableNOTE: The color b

Page 75 - Chapter 3 65

156 Chapter 4PEI Phase POST Code Table:NOTE: The color bar items indicate 3rd party related functions that are platorm dependent.Functionality Name (I

Page 76 - Removing the Keyboard

Chapter 4 157DXE Phase POST Code Table:NOTE: The color bar items indicate 3rd party related functions that are platorm dependent.Functionality Name (I

Page 77 - Removing the Speaker Module

158 Chapter 4BDS Phase POST Code Table:Functionality Name (Include\ PostCode.h)PhasePostCodeDescriptionBDS_ENTER_BDS BDS 10 Enter BDS entryBDS_INSTALL

Page 78 - 68 Chapter 3

Chapter 4 159NOTE: The color bar items indicate 3rd party related functions that are platorm dependent.PostBDS POST Code TableS3 Functions POST Code T

Page 79 - Removing the LCD Module

Chapter 1 7Closed Front ViewNo. Icon Item Description1 Power Indicates the computer’s power status.Battery Indicates the computer’s battery status.1.

Page 80 - 70 Chapter 3

160 Chapter 4InsydeH2ODDT Debugger POST Code TableSMM_S4_SLEEP_CALLBACK SMM 0xA4 Enter S4SMM_S5_SLEEP_CALLBACK SMM 0xA5 Enter S5SMM_ACPI_DISABLE_START

Page 81 - Chapter 3 71

Chapter 5 161Jumper and Connector LocationsTop ViewItem Pin Description1 JMIC2 Internal Mic2 JLVDS1 LVDS Connector3 JSPK1 Internal Speaker4 JREAD1 Car

Page 82

162 Chapter 5Bottom ViewItem Pin Description1 PJP1 DC IN Connector2 JRJ1 Lan Connector3 JCRT1 CRT Connector4 JFAN1 Fan Connector5 JUSB1 USB Connector6

Page 83 - Chapter 3 73

Chapter 2 163Clearing Password Check and BIOS RecoveryThis section provide you the standard operating procedures of clearing password and BIOS recover

Page 84 - Removing the Upper Cover

164 Chapter 5BIOS Recovery by Crisis DiskBIOS Recovery Boot Block:BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the syste

Page 85

Chapter 6 165FRU (Field Replaceable Unit) ListThis chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 4740/

Page 86

166 Chapter 6Aspire 4740/4740G Exploded DiagramsMain ModuleItem Description Part No. Item Description Part No.1 Middle Cover 60.PAA02.004 8 Mini Door

Page 87

Chapter 6 167Aspire 4740/4740G FRU ListCategory Description Acer P/NADAPTERADAPTER DELTA 65W 19V 1.7X5.5X11 YELLOW ADP-65JH DB A, LV5 LED LFAP.06501.

Page 88 - 78 Chapter 3

168 Chapter 6HDD TOSHIBA 2.5" 5400RPM 250GB MK2555GSX LIBRA SATA LF F/W:FG001JKH.25004.003HDD HGST 2.5" 5400RPM 250GB HTS545025B9A300 PANTHE

Page 89 - Removing the TouchPad Bracket

Chapter 6 169BOARDFoxconn Bluetooth BRM 2046 BT2.1 (T60H928.33) f/w:861BH.21100.004FOXCONN CONEXANT -UNIZION 1.5_3.3V AUS T60M955.0XFX.22500.025FUNCTI

Page 90 - 80 Chapter 3

8 Chapter 1Left ViewNo. Icon Item Description1 DC in jack Connects to an AC adapter2 Ethernet (RJ-45) portConnects to an Ethernet 10/100/1000-based ne

Page 91 - Removing the Media Board

170 Chapter 6POWER CORD US 3 PIN 27.TAVV5.001POWER CORD EU 3 PIN 27.TAVV5.002POWER CORD AUS 3 PIN 27.TAVV5.003POWER CORD UK 3 PIN 27.TAVV5.004POWER CO

Page 92 - Media Board M2.5*3 2

Chapter 6 171MIDDLE COVER 60.PAA02.004TOUCHPAD BRACKET 33.PAA02.004FINGER PRINT BRACKET 33.PAA02.005HDD BRACKET - FOR 6 LAYERS MB 33.PG502.001KEYBOARD

Page 93 - Removing the USB Board

172 Chapter 6KEYBOARD ACER AC4T JV40 INTERNAL 14 STANDARD 87KS BLACK FRENCH TEXTUREKB.I140A.041KEYBOARD ACER AC4T JV40 INTERNAL 14 STANDARD 87KS BLACK

Page 94 - 84 Chapter 3

Chapter 6 173BD COMBO DRIVEODD BD COMBO MODULE 6M.PLR02.002ODD HLDS BD COMBO 12.7mm Tray DL 4X CT21N LF W/O bezel 1.00 SATA (HF + Windows 7)KO.0040D.0

Page 95 - Removing the Modem Module

174 Chapter 6LCD BEZEL W/CMOS 60.PAA02.006LCD BEZEL W/O CMOS 60.PAA02.007LVDS CABLE W/O CMOS 50.PBC02.001LVDS CABLE 50.PAA02.007LCD BRACKET R&L 33

Page 96 - Removing the Bluetooth Module

Chapter 6 175Screw ListCategory Description Acer P/NScrewSCREW M1.98D 3.0L K 4.6D 0.8T ZK 86.PAA02.001SCREW M2.46D 3.0L K 5.5D 0.8T ZK 86.PAA02.002SCR

Page 99 - Chapter 3 89

Appendix A 178Model Definition and ConfigurationAspire 4740RO Country Acer Part No DescriptionAAP Thailand LX.PMH0C.037 AS4740-622G32Mi LINPUSATH3 UMA

Page 100 - Removing the RJ-11 Port

179 Appendix AAAP Thailand LX.PMH0C.017 AS4740-432G32Mi LINPUSATH3 UMACFbs 1*2G/320/BT/6L2.2/5R/CB_GN_FP_0.3D_HG_EN11AAP Thailand LX.PMH0C.016 AS4740-

Page 101 - Chapter 3 91

Chapter 1 9Right ViewRear ViewNo. Icon Item Description1 USB 2.0 port Connect to USB 2.0 devices (e.g. USB mouse, USB camera).2 Optical drive Internal

Page 102 - Removing the Thermal Module

Appendix A 180AAP Philippines LX.PMJ01.002 AS4740-332G32Mi EM W7HB64EMATPH1 MC UMACbs 1*2G/320/BT/6L2.2/5R/CB_GN_0.3D_HG_ES61AAP Philippines LX.PMJ0C.

Page 103

181 Appendix ACi3350M NLED14WXGAG UMA N SO2GBIII10 N N320GB5.4KSCi3350M NLED14WXGAG UMA N SO2GBIII10 N N320GB5.4KSCi7620M NLED14WXGAG UMA N SO2GBIII10

Page 104 - Removing the CPU

Appendix A 182Ci3350M NLED14WXGAG UMA N SO2GBIII10 SO1GBIII10 N320GB5.4KSCi5520M NLED14WXGAG UMA N SO1GBIII10 SO1GBIII10 N500GB5.4KSCi3330M NLED14WXGA

Page 105

183 Appendix AN NSM8XS N N 5 in 1-Build in INT6200H BT 2.1N NSM8XS N N 5 in 1-Build in INT6200H BT 2.1N NSM8XS N N 5 in 1-Build in INT6200H BT 2.1N NS

Page 106 - Removing the LCD Bezel

Appendix A 184Aspire 4740GRO Country Acer Part No Description CPUAAP Thailand LX.PMK0C.042 AS4740G-624G32Mi LINPUSATH1 N11MGE1512CFbs_V3 2*2G/320/BT/6

Page 107 - Chapter 3 97

185 Appendix AAAP Thailand LX.PMK02.038 AS4740G-524G64Bi EM W7HP64EMATTH3 MC N11MGE1512CFbs_V3 2*2G/640/BT/6L2.2/5R/CB_GN_FP_0.3D_HG_ES61Ci5520MAAP Th

Page 108 - Removing the Camera Module

Appendix A 186AAP Thailand LX.PMK0C.017 AS4740G-334G32Mi LINPUSATH1 N11MGE1512CFbs_V3 2*2G/320/BT/6L2.2/5R/CB_GN_FP_0.3D_HG_TH51Ci3330MAAP Thailand LX

Page 109 - Removing the LCD Panel

187 Appendix AAAP Thailand LX.PMK0C.002 AS4740G-352G32Mi LINPUSATH3 N11MGE1512CFbs_V3 1*2G/320/BT/6L2.2/5R/CB_GN_FP_0.3D_HG_EN11Ci3350MAAP Thailand LX

Page 110 - 100 Chapter 3

Appendix A 188AAP Malaysia LX.PMK02.004 AS4740G-432G50Mi EM W7HP64EMATMY1 MC N11MGE1512CFbs_V3 1*2G/500_L/BT/6L2.2/5R/CB_GN_FP_0.3D_HG_ES61Ci5430MAAP

Page 111

189 Appendix AWW WW S2.PMK02.002 AS4740G-543G32Mi W7HP64AWW1 MC N11MGE1512CFbs_V3 2G+1G/320/BT/6L2.2/5R/CB_abgn_FP_0.3D_HG_ES62Ci5540MWW WW S2.PMK0C.0

Page 112 - Removing the Antennas

IIRevision HistoryPlease refer to the table below for the updates made to this service guide.Date Chapter Updates

Page 113 - Removing the MIC Module

10 Chapter 1Bottom ViewNo. Icon Item Description1 Battery bay Houses the computer's battery pack.2 Battery release latchReleases the battery for

Page 114 - Replacing the MIC Module

Appendix A 190NLED14WXGAGN11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N500GB5.4KSNLED14WXGAGN11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N50

Page 115 - Replacing the Antennas

191 Appendix ANLED14WXGAGN11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N320GB5.4KSNLED14WXGAGN11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N32

Page 116

Appendix A 192NLED14WXGAGN11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO1GBIII10 N640GB5.4KSNLED14WXGAGN11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N64

Page 117 - Chapter 3 107

193 Appendix ANLED14WXGAGN11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO1GBIII10 N320GB5.4KSNLED14WXGAGN11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO1GBIII10 N32

Page 118 - Replacing the LCD Panel

Appendix A 194N NSM8XS N N 5 in 1-Build in 3rd WiFi 2x2 BGNBT 2.1N NSM8XS N N 5 in 1-Build in 3rd WiFi 2x2 BGNBT 2.1N NSM8XS N N 5 in 1-Build in 3rd W

Page 119 - Chapter 3 109

195 Appendix AN NSM8XS N N 5 in 1-Build in 3rd WiFi 2x2 BGNBT 2.1N NBDCB4XS N McAfee 5 in 1-Build in 3rd WiFi 2x2 BGNBT 2.1N NSM8XS N N 5 in 1-Build i

Page 120 - Replacing the Camera Module

Appendix A 196N NSM8XS N McAfee 5 in 1-Build in 3rd WiFi 2x2 BGNBT 2.1N NSM8XS N McAfee 5 in 1-Build in 3rd WiFi 2x2 BGNBT 2.1N NSM8XS N McAfee 5 in 1

Page 121 - Replacing the LCD Bezel

197 Appendix AN NSM8XS N N 5 in 1-Build in 3rd WiFi 2x2 BGNBT 2.1N NSM8XS N N 5 in 1-Build in 3rd WiFi 2x2 BGNBT 2.1N NSM8XS N N 5 in 1-Build in 3rd W

Page 123 - Replacing the Thermal Module

Appendix B 199Test Compatible ComponentsThis computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system

Page 124 - Replacing the RJ-11 Port

Chapter 1 11IndicatorsThe computer has several easy-to-read status indicators:The front panel indicators are visible even when the computer cover is c

Page 125 - Replacing the Mainboard

200 Appendix BMicrosoft® Windows® 7 Environment TestCategory Vendor Type DescriptionAdapterDELTA 65W Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP-65JH

Page 126

Appendix B 201INTEL Ci3330M CPU Intel Core i3 330M PGA 2.13G 35W Arrandale, TJ90, VT, 3M L3INTEL Ci3350M CPU Intel Core i3 350M PGA 2.26G 35W Arrandal

Page 127 - Replacing the USB Board

202 Appendix BWD N320GB5.4KS HDD WD 2.5" 5400rpm 320GB WD3200BEVT-22ZCT0 ML160 SATA LF F/W:11.01A11WD N500GB5.4KS HDD WD 2.5" 5400rpm 500GB

Page 128 - Replacing the Media Board

Appendix B 203HLDS NBDCB4XS ODD HLDS BD COMBO 12.7mm Tray DL 4X CT21N LF W/O bezel 1.00 SATA (HF + Windows 7)HLDS NSM8XS ODD HLDS Super-Multi DRIVE 12

Page 130

Appendix C 205Online Support InformationThis section describes online technical support services available to help you repair your Acer Systems.If you

Page 132 - Replacing the Upper Cover

207AAntennas 102BBattery Pack 50BIOS Utility 29–37Advanced 32Boot 35Exit 36Navigating 29Power 35Save and Exit 36Security 32System Security 36Bluetooth

Page 133

208Memory Check 138MIC Module 103Model Definition 178Modem Module 85NNo Display Issue 139Notebook Managerhotkey 15OOnline Support Information 205optic

Page 134 - 124 Chapter 3

12 Chapter 1Touchpad Basics (with fingerprint reader)The following items show you how to use the touchpad with Acer Bio-Protection fingerprint reader:

Page 135 - Replacing the LCD Module

Chapter 1 13Using the KeyboardThe keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special ke

Page 136

14 Chapter 1Windows KeysThe keyboard has two keys that perform Windows-specific functions.Key DescriptionWindows key Pressed alone, this key has the s

Page 137

Chapter 1 15Hot KeysThe computer employs hotkeys or key combinations to access most of the computer’s controls like screen brightness, volume output a

Page 138 - Replacing the Speaker Module

16 Chapter 1Special KeyYou can locate the Euro symbol and the US dollar sign at the upper-center and/or bottom-right of your keyboard.The Euro symbol1

Page 139 - Replacing the Keyboard

Chapter 1 17Using the System UtilitiesAcer Bio-Protection (only for certain models) Acer Bio-Protection Fingerprint Solution is a multi-purpose finger

Page 140 - Replacing the Switch Cover

18 Chapter 1Hardware Specifications and ConfigurationsProcessorProcessor SpecificationsSystem Board Major ChipsCPU Fan True Value Table (DIS)• Throttl

Page 141 - Chapter 3 131

Chapter 1 19CPU Fan True Value Table (UMA)• Throttling 50%: On =99°C; Off=89°C• OS Shut down: 104°C• H/W Shut down: 92°CBIOS ROMCPU Temperature (°C)Fa

Page 142 - Replacing the Hinge Covers

IIICopyrightCopyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, store

Page 143 - Replacing the ODD Module

20 Chapter 1System MemoryMemory Combinations NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities

Page 144 - Replacing the DIMM Modules

Chapter 1 21Hard Disk Drive InterfaceItem SpecificationsVendor & Model NameSeagateST9250827ASSeagateST9320320ASST9160310ASSeagateST9500325ASTosh i

Page 145 - Replacing the Lower Covers

22 Chapter 1Super-Multi Combo ModuleItem SpecificationVendor & model name Philips DS-8A2S, Toshiba Digi/TS-L633APerformance Specification With CD

Page 146 - Replacing the Battery

Chapter 1 23Super-Multi Combo Module (continued)Item SpecificationVendor & model name HLDS GT10N Sony AD7580SPerformance SpecificationWith CD Disk

Page 147 - Troubleshooting

24 Chapter 1Blueray Combo DriveItem SpecificationManufacturer and Model Sony NEC Optiarc BC-5500S-ARType Drawer loadingInterface SATAData Transfer Mod

Page 148 - Power On Issue

Chapter 1 25LCD 14” Item SpecificationVendor/model name• Samsung LTN140AT01-G01• AUO B140XW01• LG LP140WH1• CMO N140B6 - L02Screen Diagonal (mm) 355.6

Page 149 - No Display Issue

26 Chapter 1VGA Graphic ControllerKeyboardMedia Card ReaderItem SpecificationType Intel built in VGA chip (Aspire 4740)Nvidia (Aspire 4740G)Processor

Page 150 - Random Loss of BIOS Settings

Chapter 1 27Audio InterfaceFeatures • Compliant with Universal Serial Bus Specification Revision 2.0 • Compliant with USB Mass Storage Class Bulk only

Page 151 - Built-In Keyboard Failure

28 Chapter 1LANCIRFinger Print ReaderBatteryItem SpecificationType Broadcom BCM57780A1KMLG for Giga LAN Features• Integrated 10/100/10000BASE-T transc

Page 152 - Internal Speaker Failure

Chapter 2 29System UtilitiesBIOS Setup UtilityThe BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/

Page 153 - Sound Problems

IVConventionsThe following conventions are used in this manual:SCREEN MESSAGES Denotes actual messages that appear on screen.NOTE Gives bits and piece

Page 154 - Internal Microphone Failure

30 Chapter 2InformationThe Information screen displays a summary of your computer hardware information.NOTE: The system information is subject to diff

Page 155 - HDD Not Operating Correctly

Chapter 2 31MainThe Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery.NOTE: The scree

Page 156 - ODD Failure

32 Chapter 2SecurityThe Security screen contains parameters that help safeguard and protect your computer from unauthorized use.The table below descri

Page 157 - Playback is Choppy

Chapter 2 33Setting a PasswordFollow these steps as you set the user or the supervisor password:1. Use the ↑ and ↓ keys to highlight the Set Superviso

Page 158 - Drive Read Failure

34 Chapter 2Changing a Password1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password bo

Page 159 - Modem Function Failure

Chapter 2 35BootThis menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the USB diskette

Page 160 - Bluetooth Function Failure

36 Chapter 2ExitThe Exit screen allows you to save or discard any changes you made and quit the BIOS Utility.The table below describes the parameters

Page 161 - Media Board Failure

Chapter 2 37BIOS Flash UtilityThe BIOS flash memory update is required for the following conditions:• New versions of system programs• New features or

Page 162 - Thermal Unit Failure

38 Chapter 2DOS Flash UtilityPerform the following steps to use the DOS Flash Utility:1. Press F2 during boot to enter the Setup Menu.2. Select Boot M

Page 163 - Other Failures

Chapter 2 39Plug in the AC power to continue.5. Flash is complete when the message Flash programming complete displays.

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VPrefaceBefore using this information and the product it supports, please read the following general information.1. This Service Guide provides you wi

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40 Chapter 2WinFlash UtilityPerform the following steps to use the WinFlash Utility:1. Double click the WinFlash executable.2. Click OK to begin the u

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Chapter 2 41Remove HDD/BIOS Password UtilitiesThis section provide you with removing HDD/BIOS method:Remove HDD Password:When the user keys in the wro

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42 Chapter 2Removing BIOS Passwords:If you key in the wrong Supervisor Password three times, System Disabled displays on the screen. See the image bel

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Chapter 2 43Cleaning BIOS PasswordsTo clear the password, perform the following steps:1. From a DOS prompt, Execute clnpwd.exe2. Press 1 or 2 to clean

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44 Chapter 2Miscellaneous UtilitiesUsing Boot Sequence SelectorBoot Sequence Selector allows the boot order to be changes without accessing the BIOS.

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Chapter 2 45Example 2: Write Product Name to EEPROMInput:dmitools /wp AcerExample 3: Write Serial Number to EEPROMInput:dmitools /ws 01234567890123456

Page 172 - Bottom View

Chapter 3 47Machine Disassembly and ReplacementThis chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenan

Page 173 - Clearing Password Check

48 Chapter 3General InformationPre-disassembly InstructionsBefore proceeding with the disassembly procedure, make sure that you do the following:1. Tu

Page 174 - BIOS Recovery by Crisis Disk

Chapter 3 49External Module Disassembly ProcessExternal Modules Disassembly FlowchartThe flowchart below gives you a graphic representation on the ent

Page 176 - Main Module

50 Chapter 3Removing the Battery Pack1. Turn the computer over. 2. Slide the battery locking latch to the unlock position. 3. Slide and hold the batte

Page 177 - Aspire 4740/4740G FRU List

Chapter 3 51Removing the SD Dummy Card1. Push the SD dummy card all the way in to eject it.2. Pull the dummy card out from the slot.

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52 Chapter 3Removing the Lower Covers1. See “Removing the Battery Pack” on page 50.2. Loosen the five (5) captive screws in the covers as shown. 3.

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Chapter 3 535. Carefully open the HDD Cover.

Page 180

54 Chapter 3Removing the WLAN Module1. See “Removing the Lower Covers” on page 52.2. Disconnect the two (2) antenna cables as shown.3. Remove the two

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Chapter 3 555. Remove two (2) screws from the WLAN bracket and lift it clear of the device.

Page 182

56 Chapter 3Removing the DIMM Modules1. See “Removing the Lower Covers” on page 52.2. Push out the release latches on both sides of the DIMM socket to

Page 183

Chapter 3 57Removing the Hard Disk Drive Module 1. See “Removing the Lower Covers” on page 52.2. Grasp the Pull Tab and slide the HDD away from the co

Page 184

58 Chapter 34. Remove the four (4) screws (two each side) securing the HDD to the carrier.5. Lift the HDD out to remove.Step Size Quantity Screw TypeH

Page 185 - Screw List

Chapter 3 59Removing the Optical Disk Drive Module1. See “Removing the Lower Covers” on page 52.2. Remove the screw securing the ODD module.3. Insert

Page 186 - 176 Chapter 6

VIITable of ContentsSystem Specifications 1Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 187 - Chapter 6 177

60 Chapter 34. Remove the two (2) screws securing the ODD bracket and remove the ODD bracket from the optical disk drive module. 5. Insert a pin in th

Page 188 - Appendix A

Chapter 3 61Main Unit Disassembly ProcessMain Unit Disassembly FlowchartScrew ListStep Screw Quantity Part No.Hinge Covers M2.5*5 2 86.PAA02.003Switch

Page 189

62 Chapter 3TouchPad Bracket M2*3 2 86.PAA02.001USB Board M2.5*3 1 86.PAA02.002Modem Module M2*3 2 86.PAA02.001BT Module M2.5*3 1 86.PAA02.002Mainboar

Page 190

Chapter 3 63Removing the Hinge Covers1. See “Removing the Battery Pack” on page 50.2. Remove the two (2) screws from the Hinge Covers.3. Slide the cov

Page 191

64 Chapter 3Removing the Switch CoverCAUTION: Using tools to remove the Switch Cover may cause damage to the outer casing. It is recommended that only

Page 192

Chapter 3 655. Push the Switch Cover downward (1) and lift the leftside of the cover upward (2) to release the securing pins.6. Lift the left side of

Page 193

66 Chapter 3Removing the Keyboard1. See “Removing the Switch Cover” on page 64.2. Lift the keyboard from both sides to clear the securing tabs underne

Page 194 - Aspire 4740G

Chapter 3 67Removing the Speaker Module1. See “Removing the Keyboard” on page 66.2. Remove the two (2) securing screws from the Speaker Module.3. Remo

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68 Chapter 35. Rotate the Speaker Module upward, rear edge first to clear the LCD cables, and remove it from the chassis.

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Chapter 3 69Removing the LCD Module1. See “Removing the WLAN Module” on page 54.2. See “Removing the Keyboard” on page 66.3. Turn the computer over. R

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VIIITable of ContentsRemoving the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66Removing the Speake

Page 198

70 Chapter 35. Completely remove the Antenna cable from the cable channel.6. Turn the computer over. Remove two (2) pieces of adhesive tape from the A

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Chapter 3 718. Completely remove the Antenna from the cable channel.9. Disconnect the LCD cables from the Mainboard as shown.

Page 200

72 Chapter 310. Remove the two (2) securing screws from the left LCD hinge.11. Remove the two (2) securing screws from the right LCD hinge.Step Size Q

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Chapter 3 7312. Peel back the foil tab from the LCD Hinge as shown.13. Carefully remove the LCD Module from the chassis.

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74 Chapter 3Removing the Upper Cover1. See “Removing the LCD Module” on page 69.2. Turn the computer over. Remove the fifteen screws on the bottom pan

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Chapter 3 753. Turn the computer over and disconnect the three (3) FFC cables from the mainboard.Unlock the connector and disconnect A as shown. Unloc

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76 Chapter 3WARNING:Care must be taken when removing the Upper Cover from the Lower Cover to prevent damage or stress to the surface.4. Pry apart the

Page 205

Chapter 3 77Removing the Finger Print ReaderNOTE: Only the Discrete SKU supports Finger Print Reader technology.1. See “Removing the Upper Cover” on p

Page 206

78 Chapter 34. Remove the finger print bracket by angling the bracket upward as shown.5. Detach the FFC from the Touchpad Bracket cable as shown.6. Re

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Chapter 3 79Removing the TouchPad Bracket1. See “Removing the Upper Cover” on page 74.2. Lift the FFC to disengage the adhesive.3. Open the FFC lockin

Page 208 - Appendix A 198

IXTable of ContentsPower On Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138No Display Issue

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80 Chapter 35. Remove the TouchPad Bracket from the Upper Cover.

Page 210 - 7 Environment Test

Chapter 3 81Removing the Media BoardWARNING:Care must be taken when removing the Media Board Cover from the Upper Cover to prevent damage or stress to

Page 211

82 Chapter 3Step Size Quantity Screw TypeMedia Board M2.5*3 2

Page 212

Chapter 3 83Removing the USB Board1. See “Removing the Upper Cover” on page 74.2. Remove the one (1) securing screw from the USB board.3. Remove the a

Page 213

84 Chapter 35. Lift the FFC to detach the adhesive from the casing.6. Lift the USB Board clear of the casing.

Page 214 - 204 Appendix B

Chapter 3 85Removing the Modem Module1. Remove the Upper Cover. See “Removing the Upper Cover” on page 74.2. Remove the adhesive tape securing the cab

Page 215 - Online Support Information

86 Chapter 3Removing the Bluetooth Module1. See “Removing the Upper Cover” on page 74.2. Remove the adhesive tape.3. Grasp the cable as shown and pull

Page 216 - 206 Appendix C

Chapter 3 87Step Size Quantity Screw TypeBluetooth Module M2.5*3 1

Page 217

88 Chapter 3Removing the Mainboard1. See “Removing the Upper Cover” on page 74.2. See “Removing the USB Board” on page 83.3. See “Removing the Modem M

Page 218

Chapter 3 897. Lift one edge of the mainboard as shown to remove it from the base.

Related models: 4740

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