Acer 350 User Manual

TravelMate 350Service Guide PART NO.: 49.45H02.001 DOC. NO.: SG348

4 Chapter 1Board LayoutTop View1. Expansion port 10. PCMCIA socket connector2. Modem port 11. Speaker/Headphone-out jack3. LAN port 12. Line-in/ext

94 Chapter 6Video Capture KitNS USB Video Capture Kit (V6+) USB Video Capture Kit (V6+)91.16848.503Keyboard21 Keyboard 84key US Darfon KB DEF US 84 99

Chapter 6 95NS PCMCIA/Smart Card Slot CONN Cardbus&PCMCIA SKT 5253921.H0027.001NS EMI Plate Base EMI Plate (MAPI) 40.45H05.001BoardsNS Modem 56K A

96 Chapter 620 Battery LI-ON Sanyo Battery Module(MAPI) 60.45H03.001Case/Cover/Bracket AssemblyNS I/O Bracket I/O Bracket ASSY 60.45H23.00126 Audio Co

Chapter 6 971 Upper Case w/ speaker, touchpad, MICUpper Case Assy(MAPI) 60.45H12.0013 Lower Case Lower Case Assy(MAPI) 60.45H11.001NS Memory Cover DIM

98 Chapter 6NS Video Capture Kit Rubber Rubber Camera TM340 47.40F07.002NS Name Plate Name Plate, TM350(For 350TE)40.40F04.121NS Smart Card Smart Card

Chapter 6 99NS CPU EMI Plate, LCD Hinge, KB, Lower Case ScrewScrew M2.5X6 86.9A353.6R0NS HDD Case Screw Screw M3*4L W/F NI 86.5A524.4R0NS LCD Hinge, L

100 Chapter 6

Appendix A 101TravelMate 350 Model Number DefinitionsModel LCD CPU MemoryHard Disk DriveCD/DVD-ROMFloppy Disk DriveBattery350TE 13.3” TFT P-III 650 64

102 Appendix A

Appendix B 103This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested unde

Chapter 1 5Bottom View1. DIMM 1 socket 6. Clock generator2. DIMM 2 socket (reverse) 7. TV controller3. CardBus controller 8. COM port controller

104 Appendix BMicrosoft Windows 98 Environment TestItem SpecificationsProcessor Intel PIII 650MHzIntel PIII 700MHzIntel PIII 750MHzMemory 64MB SDRAM12

Appendix B 105Modem (up to 56K ) Pretec Modem 56KActionTec DataLink 56Kbps Fax/ModemTDK V.90/K56Kflex Data/Fax ModemXircom CREDITCARD MODEM 56USR Meg

106 Appendix BI/O - USB Sanwa USB HUB (self-power)USB, USB HUB 4 PORTS TI-CHIPSUSB, USB HUB 4 PORT - ATMELEIZO I. Station USB HUBELECOM USB HUB 4-port

Appendix B 107Microsoft Windows 2000 Environment TestItem SpecificationsProcessor Intel PIII 650MHzIntel PIII 700MHzIntel PIII 750MHzMemory 64MB SDRAM

108 Appendix BModem (up to 56K ) Pretec Modem 56KActionTec DataLink 56Kbps Fax/ModemTDK V.90/K56Kflex Data/Fax ModemXircom CREDITCARD MODEM 56USR Meg

Appendix B 109I/O - USB Modem Best Data USB 56K V.90 Modem SpeakerphoneBLASTER USB BLASTER Modem 56K V.90I/O - USB (Speaker) JS USB Digital SpeakerAIW

110 Appendix BWindows Millenium Environment TestItem SpecificationsProcessor Intel PIII 650MHzIntel PIII 700MHzIntel PIII 750MHzMemory 64MB SDRAM128MB

Appendix B 111ISDN USR Megahertz ISDN 128KIBM ISDN Internet PC CardI/O PeripheralI/O Display IBM G72IBM 9514-B04 TFT MonitorIBM P70Acer AcerView 98iCo

112 Appendix BI/O - USB Modem Best Data USB 56K V.90 Modem SpeakerphoneBLASTER USB BLASTER Modem 56K V.90I/O - USB (Speaker) JS USB Digital SpeakerAIW

Appendix B 113Microsoft Windows NT Environment TestItem SpecificationsProcessor Intel PIII 650MHzIntel PIII 700MHzIntel PIII 750MHzMemory 64MB SDRAM1

6 Chapter 1PanelPorts allow you to connect peripheral devices to your computer as you would with a desktop PC. Front view# Item Description1 Display

114 Appendix BModem (up to 56K ) Pretec Modem 56KActionTec DataLink 56Kbps Fax/ModemTDK V.90/K56Kflex Data/Fax ModemXircom CREDITCARD MODEM 56USR Meg

Appendix B 115I/O - USB Modem Best Data USB 56K V.90 Modem SpeakerphoneBLASTER USB BLASTER Modem 56K V.90I/O - USB (Speaker) JS USB Digital SpeakerAIW

116 Appendix B

Appendix C 117This section describes online technical support services available to help you repair your Acer Systems.If you are a distributor, dealer

118 Appendix C

Index 119AAC Adapter 23AFLASH Utility 37Audio 21Auxiliary Input Device Check 70BBattery 22Battery PackRemoving 47battery packcharging indicator 10BIOS

120 IndexFlash Utility 37FRU (Field Replaceable Unit) List 87HHard disk drivedisassembling 48removing 48Hard Disk Password 34Hardware Specifications a

Index 121removing 63POST 73Power ManagementDisplay Standby Mode 25Hard Disk Standby Mode 25Hibernation Mode 25Standby Mode 25Power System Check 71Batt

122 Index

Chapter 1 7Left view Right view 11 Keyboard Inputs data into your computer.12 Speaker Outputs sound.# Item Description1 EasyLink Combo Dri

8 Chapter 1Rear view # Item Description1 PS/2 port Connects to any PS/2-compatible device (e.g., PS/2 keyboard/mouse/keypad).2 USB ports (two) C

Chapter 1 9Bottom view# Item Description1 Battery bay Houses the computer's battery pack.2 Hard disk bay Houses the computer's hard disk (s

10 Chapter 1IndicatorsThe computer has seven easy-to-read status icons below the display screen.The Power and Sleep status icons are visible even when

Chapter 1 11KeyboardThe keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys.Special k

12 Chapter 1Embedded numeric keypadThe embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located o

Chapter 1 13Hot keysThe computer employs hot keys or key combinations to access most of the computer’s controls like screen brightness, volume output

IICopyrightCopyright © 1999 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stor

14 Chapter 1The Euro symbolIf your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European l

Chapter 1 15TouchpadThe built-in touchpad is a PS/2-compatible pointing device that senses movement on its surface. This means the cursor responds as

16 Chapter 1NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The touchpad is sensitive to finger

Chapter 1 17Hardware Specifications and ConfigurationsMain board Major ChipsItem ControllerSystem core logic ALI Aladdin Pro II chipset M1632/M1535Sup

18 Chapter 1Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations.NOTE: The sh

Chapter 1 19Modem InterfaceItem SpecificationModem Interface/Chipset Built in M1535 AC’97 2.1 compliant digital controller interface with software mod

20 Chapter 1Loading mechanism Drawer with soft eject and emergency eject holePower RequirementInput Voltage 5 VFloppy disk driveFloppy disk Specifica

Chapter 1 21Audio InterfaceItem SpecificationAudio controller Built in M1535 audio controller combined with standard AC97/AC98 codec (Cirrus CS-4299)A

22 Chapter 1USB PortItem SpecificationUSB Compliancy Level 1.0OHCI USB 1.0Number of USB port 2Location Rear sideSerial port function control Enable/D

Chapter 1 23NOTE: DC-AC inverter is used to generate very high AC voltage, then support to LCD CCFT backlight user, and is also responsible for the co

IIIConventionsThe following conventions are used in this manual:Screen messages Denotes actual messages that appear on screen.NOTEGives bits and piece

24 Chapter 1Frequency variation range (Hz) 47 - 63 47 - 63Nominal voltages (V) 90 - 264 90 - 264Inrush current The maximum inrush current will be less

Chapter 1 25Power ManagementPower Saving Mode PhenomenonStandby Mode!Waiting time specified by the System Standby value or the operating system elapse

26 Chapter 1Mechanical SpecificationsItem SpecificationDimensions 289mm (W) x 219mm (D) x 23mm (H)Weight 1.816 kg (4 lbs) (including battery)I/O Port

Chapter 1 27220-22F Audio240-24F Audio (optional)278-27F Parallel port 32E8-2EF COM42F8-2FF COM2 or FIR (optional)376, 3F6 ALi M5229 PCI BusMaster IDE

28 Chapter 1DRQ3 IrDA Fast Infrared PortDRQ4 Direct memory access controllerDRQ5 Not UsedDRQ6 Not UsedDRQ7 Not UsedDMA Channel AssignmentDMA Channel F

Chapter 2 29BIOS Setup UtilityThe BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/Output System).Y

30 Chapter 2System InformationThe System Information sub-menu displays basic and important information about your computer.NOTE: The screen above is a

Chapter 2 31Basic System SettingsThe Basic System Settings sub-menu allows you to set the system date and time.The following table describes the param

32 Chapter 2The following table describes the parameters in this sub-menu. Settings in boldface are the default and suggested parameter settings.Sett

Chapter 2 33Onboard Devices ConfigurationThe parameters in this screen are for advanced users only. You do not need to change the values in this scre

IVPrefaceBefore using this information and the product it supports, please read the following general information.1.This Service Guide provides you wi

34 Chapter 2System SecurityThe System Security sub-menu allows you to safeguard your computer and data with passwords and other security measures.The

Chapter 2 35Three password types protect your computer from unauthorized access. Setting these passwords creates several different levels of protecti

36 Chapter 2Changing a PasswordTo change a password, follow these steps:!Remove the current password. See “Removing a Password” on page 35.!Set a new

Chapter 2 37BIOS Flash UtilityThe BIOS flash memory update is required for the following conditions:!New versions of system programs!New features or o

38 Chapter 2System Utility DisketteThis utility diskette is for the Acer TravelMate 350 notebook machine. It provides the following functions:1.Panel

Chapter 2 39System Diagnostic DisketteIMPORTANT: 1The diagnostics program here that we used is called PQA (Product Quality Assurance) and is provided

40 Chapter 2Press →←→←→←→← to move around the main menu. Press Enter to enable the selected option. The main options are Diag, Result, SysInfo, Option

Chapter 2 41The screen below appears if you select Multi Test.Specify the desired number of tests and press Enter.After you specify the number of test

42 Chapter 2

Chapter 3 43This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting.To disassemb

VTable of ContentsChapter 1 System Specifications 1Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

44 Chapter 3General InformationBefore You BeginBefore proceeding with the disassembly procedure, make sure that you do the following:1.Turn off the po

Chapter 3 45Disassembly Procedure FlowchartThe flowchart on the succeeding page gives you a graphical representation on the entire disassembly sequenc

46 Chapter 3Main UnitModem BoardMain BoardLAN Board RTC BatteryUSB and PS/2Daughter BoardFAN Sink ModulePCMCIA SlotCPU EMI PlateKeyboard BezelTouchPad

Chapter 3 47Removing the Battery Pack1.To remove the battery pack, push the battery release button inward.2.Slide the battery pack out of the machine.

48 Chapter 3Removing the Hard disk drive Module1.To remove the hard disk drive, first remove the screw from the hard disk drive bezel.2.Then carefully

Chapter 3 49Removing the DVD-ROM and Floppy disk drive Module1.To remove the DVD-ROM and floppy disk drive module, first disconnect the DVD-ROM and fl

50 Chapter 3Removing the Video Capture Kit1.To remove the video capture kit, disconnect the video capture kit cable from the USB port on the rear of t

Chapter 3 51Removing the Extended Memory1.To remove the extended memory from the machine, first loosen two screws from the memory cover.2.Then lift th

52 Chapter 3Disassembling the LCDRemoving the Hinge Cap1.To avoid risk on LCD damage, place a protective mylar film on the LCD surface before disassem

Chapter 3 53Removing the LED Board1.Remove the three screws on the middle cover and then remove the LED board from the middle cover.Removing the Keybo

VITable of Contents

54 Chapter 3Removing the Inverter Board1.Remove the two screws from the LCD coaxial cable.2.Disconnect the coaxial cable from the main board at CN7.3.

Chapter 3 55Disassembling the LCD Module1.Remove the view capture kit rubber cover from each side of the LCD module.2.Remove five LCD cushions and the

56 Chapter 37. Remove four screws from both sides of the LCD.8. Then remove the LCD from the LCD panel.9. Remove the ESD tape and disconnect the LCD c

Chapter 3 57Removing the LAN Board1.Remove the EMI mylar.2.Loosen two screws from the CPU EMI plate.3.Remove the CPU EMI plate from the main unit.4.Us

58 Chapter 3Removing the Upper Case1.To remove the upper case, first remove the six screws from the bottom of the main unit and four screws from the u

Chapter 3 59Removing the Speaker1.Remove the two screws from the speaker and then remove the speaker from the upper case.Removing the Touchpad1.Remove

60 Chapter 3Removing the Modem Board1.Disconnect the modem cable from the main board at CN5.2.Remove the screw from the modem board and then remove th

Chapter 3 61Removing the Lower CaseRemoving the Main board1.Remove the three screws from the bottom of the unit and one screw from the main board.2.Re

62 Chapter 3Removing the Heatsink1.Detach the ESD tape from the main board.2.Lift up the heatsink and disconnect the fan cable from the main board at

Chapter 3 633. Remove the two hex screw from the I/O port bracket, then remove the I/O port bracket from the main board.4. Detach the audio cover from

Chapter 1 1FeaturesThis computer was designed with the user in mind. Here are just a few of its many features:Performance!Mobile Pentium® III 256 KB

64 Chapter 3System Upgrade ProcedureBase Unit to Bluetooth Unit1.To upgrade system from Base Unit to Bluetooth Unit, first install the bluetooth modul

Chapter 3 65Base Unit to Wireless LAN Unit1.To upgrade the system to from Base Unit to Wireless LAN Unit, first detach the upper case from the main un

66 Chapter 36. Remove the LAN board from the main board.7. Then insert the wireless LAN board into its socket and press it down to secure well.8. Be c

Chapter 3 675. Re-attach the upper case back into the main unit and secure with one screw.6. Re-connect the bluetooth and speaker cables back into the

68 Chapter 3

Chapter 4 69Use the following procedure as a guide for computer problems.NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer

70 Chapter 4System Check ProceduresExternal Diskette Drive CheckDo the following to isolate the problem to a controller, driver, or diskette. A write-

Chapter 4 71The following auxiliary input devices are supported by this computer:!Numeric keypad!External keyboardIf any of these devices do not work,

72 Chapter 42. Remove the battery pack and measure the voltage between battery terminals 1(ground) and 7(BT+). See the following figure3. If the volta

Chapter 4 73Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely ca

2 Chapter 1Human-centric design and ergonomics!Sleek, smooth and stylish design!Full-sized keyboard!Ergonomically-centered touchpad pointing device!In

74 Chapter 4Index of Error MessagesError Message ListError Messages FRU/Action in SequenceFailure Fixed Disk Reconnect hard disk drive connector.“Load

Chapter 4 75Device Address Conflict Run “Load Default Settings” in BIOS Setup Utility.RTC batteryMain BoardAllocation Error for device Run “Load Defau

76 Chapter 4Index of Symptom-to-FRU Error MessageLCD-Related SymptomsSymptom / Error Action in SequenceLCD backlight doesn't workLCD is too darkL

Chapter 4 77PCMCIA/Smart Card-Related SymptomsSymptom / Error Action in SequenceSystem cannot detect the PC Card (PCMCIA) PCMCIA/Smart Card slot asse

78 Chapter 4NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 80.System hangs i

Chapter 4 79LAN-Related SymptomsSymptom / Error Action in SequenceInternal LAN does not work correctly. LAN boardMain BoardWireless LAN-Related Sympto

80 Chapter 4Intermittent ProblemsIntermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defec

Chapter 4 81Index of AFlash BIOS Error MessageIndex of PQA Diagnostic Error Code, MessageError Message Action in SequenceHardware Error See “System D

82 Chapter 4

Chapter 5 83Top ViewCN 1 DC-in port CN 17 Modem board connectorCN 2 External monitor port K6 Mini PCI socketCN 3 LAN port CN 18 Touch PAD connectorCN

Chapter 1 3System Block DiagramCPUCOPPERMINE700/750 MHzNorth BridgeALi M1632M-USouth BridgeALi M1535SDRAMSO-DIMM*2100 MHzHOST BUS100 MHzLAN/802.11Mini

84 Chapter 5SW3 Switch SettingsSW3-6: Check password SW3-6 = ON, Enable SW3-6 = OFF, DisableSW3-7: BIOS boot block erasable SW3-7 = O

Chapter 5 85Bottom ViewCN29 - DIMM 1 socket CN26 - DIMM 2 socket CN29 CN26

86 Chapter 5

Chapter 6 87This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 350. Refer to this chapter wheneve

88 Chapter 6

Chapter 6 89Picture No. Partname Description Part No.MemoryNS Memory SODIMM 64M NEC SODIMM 64M W17064I8NC8622A(NEC72.17064.C0NMemory SODIMM 64M Winbon

90 Chapter 6NS LCD Hinge Pack HING PACK FOR TM350 6K.45H01.001NS LCD Bezel LCD Bezel Assy for LG133X860.45H05.011NS Inverter Board Sumdia Inverter 13”

Chapter 6 918 LCD Panel LCD Panel Assy(MAPI) 60.45H04.001NS Hinge Pack HING PACK FOR TM350 6K.45H01.00218 LCD Bezel LCD Bezel Assy(MAPI) 60.45H05.0019

92 Chapter 64 HDD 10G IBM/DJSA-210 HDD 9.5MM 10G IBM/DJSA-21056.02A75.0415 HDD Bezel HDD Cover(MAPI) 42.45H04.001NS HDD Module 5G IBM Assy HDD Module

Chapter 6 93Combo ModuleNS DVD-FDD Combo Module ADDO/DF2205DVD Combo Bay FDD ADDO/DF220590.40C28.009NS FDD 1.44M Mitsumi/D353F3-ZFDD 1.44M MIT/D353F3-