Acer Z110 User Manual Page 41
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41FAQ and troubleshooting
Appendix
FAQ and troubleshooting
This section lists frequently asked questions that may arise during the use of your
smartphone, and gives easy answers and solutions to these questions.
Aspect Question Answer
Audio Why is there no sound
coming from the device?
If the headset is plugged into the device, the
speaker is automatically shut off. Disconnect
the headset.
Check that the device volume setting is not
muted.
Check that the volume control is not at its
lowest setting.
Multimedia files Why can’t I view my
video files?
You may be trying to view a video that is not
supported. Refer to "Multimedia" on
page 47.
Why can’t I play my
music files?
You may be trying to play a file that is not
supported. Refer to "Multimedia" on
page 47.
System information
and performance
How do I check the OS
version of my device?
Tap Settings > About phone to check the OS
version (Build number) and other hardware
and software information.
Power I can’t turn on the
device.
The battery power may be depleted. Recharge
the device. Refer to "Charging the battery"
on page 9 for more information.
RAM / ROM How do I check the RAM
and ROM memory
status?
To check the ROM status, tap Settings >
Storage.
To check RAM status, tap Settings > Apps >
RUNNING.
Internal storage My device’s available
internal storage is full or
almost full.
Uninstall applications to increase available
storage. See "Uninstalling an application"
on page 39.
Unlock pattern I forgot my unlock
pattern.
After a certain number of wrong entries, you
will be presented with an option to reset your
pattern. Tap Forgot pattern? and enter your
google account username and password.
Note: You must have an active Google
account on the smartphone.
Alternatively, you may restore your
smartphone to factory settings. See
"Restoring to factory settings" on page 39.
- User’s Manual 1
- Table of Contents 3
- Accessories and Tips 4
- Appendix 4
- End User License Agreement 5
- Privacy policy 6
- Features and functions 7
- Product registration 7
- Setting Up 8
- Installing the battery 9
- Charging the battery 9
- Removing the battery 9
- SIM card lock 10
- Using your Smartphone 11
- Using the touchscreen 12
- Text assistance 13
- The lock screen 14
- The Home screen 15
- Multitasking 16
- Notification area 17
- The applications menu 17
- 18The Home screen 18
- Managing contacts 19
- 20Managing your contacts 20
- Making Calls 21
- The voice call screen 22
- Voice call options 23
- Viewing missed calls 24
- Messaging 25
- Replying to a message 26
- MMS messages 27
- Going online 28
- Setting up your Google email 29
- Composing an email 29
- Setting up Email 29
- Play Store 30
- Using maps 30
- Using the Camera 31
- Taking a photo 32
- Shooting a video 32
- Viewing photos and videos 33
- Advanced Settings 34
- Phone network settings 35
- Phone settings 36
- Connecting to a PC 37
- FM radio 38
- Multimedia playback 38
- Restoring to factory settings 39
- Other sources of help 42
- Warnings and precautions 42
- Additional safety information 43
- Operating environment 43
- Medical devices 44
- Vehicles 44
- Emergency calls 45
- Specifications 47
- Dimensions 48
- Battery information 49
- Replacing the battery 49
- RoHS compliance 50
- Prevention of hearing loss 50
- List of National Codes 51
- Certificate Information (SAR) 51
- NCC warning 52
- Certification logos 53
- Lithium-ion battery warning 53
- 54Safety 54
- Authorized person: 56
- Name: Harriot SL Lee 56
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