Acer G5350 User Manual

Acer Altos G5350 SeriesUser’s Guide

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4 BIOS setup90Primary/Secondary/Third/Fourth IDE Master/SlaveThese items let you select the IDE hard disk parameters that the system supports.

91LBA Mode ControlSelects the hard disk drive translation method. For drivers with more than 504 MB, LBA mode is necessary.EnabledDisabled32-bit I/O

4 BIOS setup92Floppy ConfigurationThe Floppy Configuration submenu displays the type of floppy drive installed in the server. Parameter Descript

93Chipset ConfigurationThe Chipset Configuration submenu lets you set the memory interleave and node interleave settings. Parameter Description O

4 BIOS setup94I/O Device ConfigurationThe I/O Device Configuration submenu lets you define the parameter settings for the system’s parallel and seria

95 Base I/O address/IRQ Indicates the serial port 1 address and IRQ setting. 3F8/IRQ42F8/IRQ33E8/IRQ42E8/IRQ3Serial Port B Indicates the serial port 2

4 BIOS setup96PCI ConfigurationThe PCI Configuration submenu lets you specify settings that are related to the onboard controllers. Parameter Descr

97USB ConfigurationThe USB Configuration submenu lets you specify settings for USB devices. Parameter Description OptionOnboard USB controllerEnabl

4 BIOS setup98Server Management ConfigurationThe Server Management Configuration submenu lets you specify the appropriate settings for the system’s e

99BMC Firmware VersionVersion of the BMC (Baseboard Management Controller) firmware. SDR Version Version of the SRDR (Spatial Data Repository) firmwar

1 System tour

4 BIOS setup100PowerThe Power menu allows you to configure the system’s power management feature. Parameter Description OptionACPI-aware OS Indicat

101Power Button ModeWhen set to On/Off, the system automati-cally turns off when the power button is pressed for less than 4 seconds. When set to Wake

4 BIOS setup102BootThe Boot menu allows you to set the drive priority during system bootup. It also displays information about the installed storage

103Boot Settings ConfigurationThe Boot Settings Configuration submenu lets you specify the preferred settings for system bootup. Parameter Description

4 BIOS setup104Boot Device PriorityThe Boot Device Priority submenu lets you specify the boot search sequence during the POST process. BIOS setup wil

1053rd Boot Device Sets the device from which the system will attempt to boot up when the first and second attempts failed. Press Enter to access t

4 BIOS setup106SecurityThe Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. Parame

107To set a Supervisor/User password1 Use the up/down keys to highlight a password parameter (Supervisor Password or User Password) then press Enter.

4 BIOS setup1082 Enter the current password then press Enter.3 Press Enter twice without entering anything in the new and confirm password fields. Af

109ExitThe Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press Enter. Parameter Descr

The Acer Altos G5350 server is a powerful dual-processor system loaded with a host of new and innovative features. The system offers a new standard fo

4 BIOS setup110Save Changes Saves changes made in the BIOS setup. Parameter Description

5 Troubleshooting

This chapter provides possible solutions for specific problems. If you cannot correct the problem, contact your local Acer representative or authorize

113Resetting the systemBefore going through in-depth troubleshooting, attempt first to perform reset the system using one of the methods below. To do

5 Troubleshooting114Problems following initial system installationProblems that occur at initial system startup are usually caused by an incorrect in

115First steps checklist• AC power available at the wall outlet?• Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis

5 Troubleshooting116Hardware diagnostic testingThis section provides a more detailed approach to identifying a hardware problem and locating its sour

117Confirming loading of the OSOnce the system boots up, the operating system prompt appears on the screen. The prompt varies according to the operati

5 Troubleshooting118• Make sure the FDD and signal cables are properly connected.• Check that relevant switches and jumpers for the FDD are set corre

119CD drive cannot read a CD.Do the following:• Make sure you are using the correct type of CD.• Make sure the CD is properly seated in the drive.• Ma

3Features summaryListed below are the system’s key features:Processor• Dual AMD Opteron™ single or dual core processors • Supports AMD 64-Bit technolo

5 Troubleshooting120Server hangs when the drivers are loaded.• Change the PCI interrrupt settings. External device connected to a USB connector does

121• Remove all add-in cares and see if the system boots. If successful, add the cards back in one at a time with a reboot between each addition.• Mak

5 Troubleshooting122

Appendix A: System management utility

This appendix shows you how to install the ASM software package and gives information about the software program and utilities bundled with your serve

125Your Altos G5350 server supports the following system management utilities:• ASM (Acer Server Management) This utility allows you to spot errors or

Appendix A: System management utility126ASMAcer Server Management is a server management tool. It is specially designed to help spot errors or potent

127System setupMake sure that the system meets the requirements listed above before proceeding. You may also want to change your screen resolution to

Appendix A: System management utility128To launch the program, on the Windows taskbar click on the Start button, point to Programs, select Acer Serve

129RAID configurationThe SCSI RAID configuration utility allows you to change the default RAID configuration, such as the system volume of your hard d

1 System tour4•Easy-swap• Hot-plug • Supports up to four SATA hard disk drivesSCSI controller (optional)• Adaptec AIC-7902, two channel Ultra320 SCSI

Appendix A: System management utility130

Appendix B: Acer Altos G5350rack installation guide

This appendix shows you how to set up the Altos G5350 server in a rack mount configuration.

133Setting up the system rackImportant! Observe the electrostatic discharge (ESD) precautions indicated on page 33 when perfoming the following proced

Appendix B: Acer Altos G5350 rack installation guide134• Elevated operating ambient temperature The maximum operating temperature of the system is 35

135System rack installation The Altos G5350 server system can also be mounted in a rack-model position. A rack mount kit is available for customers w

Appendix B: Acer Altos G5350 rack installation guide136Vertical mounting hole patternThe four vertical rails of the system rack contain mounting hole

137Screw types usedThe following screws are used in the assembly of the Altos G5350 system and bundled rack-mountable components: Screw type and part

Appendix B: Acer Altos G5350 rack installation guide138Installing the system into the rackCaution! To minimize the chances of injuries, make sure tha

1392 Remove the inner rails from the mounting rails.Note: The rack mount kit contains a pack of screws, two sets of side handles, rack brackets and m

5• Gigabit LAN port (RJ-45)Operating system and software• Microsoft® Windows® Server 2003, X64 edition• Microsoft® Windows® Server 2003• Microsoft® Wi

Appendix B: Acer Altos G5350 rack installation guide1403 Attach the inner rails to the mounting shelf.(1) Align the inner rails to both sides of the

141(2) Tighten the four thumbscrews on the rear of the mounting shelf (2).5 Install the rack brackets to the rack by following the steps below:(1) Al

Appendix B: Acer Altos G5350 rack installation guide1426 Install the M6 cage nuts (see page 137) into the rail.(1) Insert the lower lip of the cage n

1437 Install the mounting rails to the rack by using four M6 x L10 metal screws (see page 137) for each mounting rail. 8 Extend the middle sliding p

Appendix B: Acer Altos G5350 rack installation guide1449 Install the server shelf assembly into the rack.Caution! To avoid personal injury, care shou

145(1) Attach the cable arm to the rear of the system using two M4 x L8 metal screws and nuts (see page 137). (2) Install two cage nuts into the rail

Appendix B: Acer Altos G5350 rack installation guide146(4) Connect the power, peripheral and networking cables into their appropriate ports (1). Refe

Appendix C: SCSI RAID configuration

This appendix shows you how to create a RAID volume in your SCSI drives.

149Configuring the SCSI/SCSI RAID HBAThis section shows how to create a RAID 1 (mirror) volume. This feature requires the installation or presence of

1 System tour6External and internal structureFront bezel No. Component1 Side panel release button2 Security keylock3 Front panel LED indicator4 Beze

Appendix C: SCSI RAID configuration150If you change the settings in the Hot Spare field, the following messages appear:WARNING: Data on drive will be

151Creating a RAID 1 volume 1 After rebooting the server, press Ctrl+M to enter the MegaRAID Configuration screen. The Management menu appears.2Selec

Appendix C: SCSI RAID configuration1525 When initialization is complete, press any key to continue.6 Press Esc to return to the Management menu.7 To

153IndexAAcer Server Management (ASM)system requirementsASM Agent 126ASM Console 126Acer Server Manager (ASM)system setup 127install ASM Agen

154load default 150load default settings 149SCSI RAID HBA utility 149create RAID 1 149rear panel 11SSCSI moduleinstalling 71setting

7Front panel No. Icon Component Description1 CD-ROM drive Stop/Eject button Press this button to open the CD drive tray.2CD-ROM drive activity indic

1 System tour88 Hard disk activity indicator 2Indicates the status of the system hard drive. 9 System status indicator 3The indicator lights up gree

9Front panel LED indicatorsBelow table lists the LED states on the front panel. LED Color Status DescriptionPower Green On Power onBlinking System in

Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such cha

1 System tour10Hot-plug HDD LED indicators Below table lists the possible disk drive states. LAN Green On Network is established.Blinking • Network

11Rear panel No. Icon Component Description1 Power supply module bay Allows installation of a hot-swap redundant power supply module. The hot-swap re

1 System tour124 USB ports Connects to USB devices.5 Serial port Connects to serial devices.6 Parallel/printer portConnects to parallel devices.7 VGA

13Internal components No. Component1Power supply module (610-watts) 11 Though the system supports two hot-swap power supply modules, the system co

1 System tour14System boardsMainboard layoutThe mainboard becomes accessible once you open the system. It should look like the figure shown below.

15No. Code Description1 CN4 Top: PS/2 mouse portBottom: PS/2 keyboard port2 USB3 USB ports3 COMA1 Serial A port 4 LPT1 Parallel/printer port5 VGA1 VGA

1 System tour1622 IDE2 Secondary IDE connector23 IDE1 Primary IDE connector24 BAT1 CMOS battery25 U109 SIO (System IO) chipset26 GSMI1 BMC (Baseboard

17Backplane board layoutThe backplane board attached to the four-bay hot-plug HDD cage provides a convenient interface between the SCSI or SATA drives

1 System tour18J3 LED indicator jumperJumper setting:SHORT 1-2 — Link LED onSHORT 2-3 — Link LED dark792D_ID1 792D_ID1 ADDR select jumperClose 1-2 —

19SATA backplane board layout No. Code Description1 SATA HDD connectors2 SAF-TE heartbeat LED and Manufacturing function jumper3 J1 BPB No. jumperJump

iiiNoticesFCC noticeClass A devices do not have an FCC logo or FCC IDE on the label. Class B devices have an FCC logo or FCC IDE on the label. Once

1 System tour205 4-pin power cable connector6I2C bus interface connector No. Code Description

2 System setup

This chapter gives you instructions on how to set up the system. Procedures on how to connect peripherals are also explained.

23Setting up the systemPre-installation requirementsSelecting a siteBefore unpacking and installing the system, select a suitable site for the system

2 System setup24Connecting peripheralsRefer to the illustration below for specific connection instructions on the peripherals you want to connect to

25Turning on the systemAfter making sure that you have properly set up the system and connected all the required cables, you can now power on the syst

2 System setup26The system starts up and displays a welcome message on the monitor. After that, a series of power-on self-test (POST) messages appea

27Power-on problemsIf the system does not boot after you have applied power, check the following factors that might have caused the boot failure.• The

2 System setup28Configuring the system OSThe Altos G5350 comes with Acer EasyBUILDTM that allows you to conveniently install your choice of operating

29Server setup Aside from its tower configuration, the Altos G5350 server system can also be mounted in a rack-model position. A rack mount kit is av

ivNotice: Shielded cablesAll connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations.No

2 System setup30Turning off the systemThere are two ways by which you can turn off the server. These include:To turn off the server, on the Windows t

3 System upgrade

This chapter discusses the precautionary measures and installation procedures you need to know when upgrading the system.

33Installation precautionsBefore you install any server component, we recommend that you read the following sections. These sections contain importan

3 System upgrade34Warning! Failure to properly turn off the server before you start installing components may cause serious damage. Do not attempt

35Opening the serverCaution! Before you proceed, make sure that you have turned off the system and all peripherals connected to it. Read the “Pre-in

3 System upgrade36Opening the bezel doorA security lock secures the bezel door to protect the system unit from unauthorized access. To open the bez

37Removing the HDD cage bay cover1 Open the bezel door. 2 Push down the HDD cage bay cover (1). 3 Detach the HDD cage bay cover from the front bezel

3 System upgrade38Configuring the four-bay hot-plug HDD cageThis section explains how to install a four-bay hot-plug HDD cage as well as procedures o

39To install the hot-plug SCSI HDD cage: 1 Observe the ESD precautions and pre-installation instructions described on page 33. 2 Remove the HDD cage

vImportant safety instructionsRead these instructions carefully. Save these instructions for future reference.1 Follow all warnings and instructions

3 System upgrade40(1) Slide the cage into the chassis with the backplane board facing the rear of the chassis. The cage is locked to the chassis with

41(2) SCSI HDD power cables 5 Observe the post-installation instructions described on page 34.Important: When you are detaching the hot-plug HDD cag

3 System upgrade42To install the easy-swap SCSI HDD cage: The easy-swap SCSI HDD cage is an optional four-bay internal HDD enclosure without a SCSI

43(2) SCSI HDD power cables 5 Observe the post-installation instructions described on page 34.Important: When you are detaching the easy-swap cage f

3 System upgrade44To install the hot-plug SATA HDD cage: Note: Before installing a hot-plug SATA HDD cage in the system, make sure you install a SA

454 Install the hot-plug cage. (1) Slide the cage into the chassis. The cage is locked to the chassis with an audible click. 5 Connect the following

3 System upgrade46(2) Attach the system’s power cable to the SATA power cable connector on the backplane board (2).Note: The SATA RAID data cables mu

47To install the easy-swap SATA HDD cage: The easy-swap SATA HDD cage is an optional four-bay internal HDD enclosure without a SATA backplane board.1

3 System upgrade48(1) Slide the cage into the chassis. The cage is locked to the chassis with an audible click. (2) Locate and attach the power (1)

49Important: When you are removing the easy-swap cage from the chassis, make sure to first remove all cables attached to the hard disks.6 Change the

vid If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operati

3 System upgrade50Removing the four-bay hot-plug HDD cage1 Observe the ESD precautions and pre-installation instructions described on page 33.2 Disco

51Installing an additional hard disk into the hot-plug HDD cage carrierNote: To purchase a hard disk carrier, contact your local Acer representative

3 System upgrade522 Install a hard disk on the hard disk carrier (1), then secure it with the four screws that came with the hard disk carrier (2). 3

53Replacing the CD-ROM drive1 Observe the ESD precautions and pre-installation instructions described on page 33.2 Disconnect the power and IDE cables

3 System upgrade544 Install a new 5.25-inch drive into the drive bay (1), then push the lever in the direction of the lock icon (2). 5 Connect th

55Installing 5.25-inch drivesThe two empty 5.25-inch drive bays allow you to install additional drives such as another backup hard drive, CD-ROM drive

3 System upgrade563 Install a tape drive into the drive bay (1), then push the lever in the direction of the lock icon (2). 4 Connect the power a

57Upgrading the processorThis section includes instructions for installing and removing a processor and heat sink fan (HSF) assembly. To install the

3 System upgrade586 Press the retainer lever down to lock the CPU in place (2).To install the HSF assembly:1 Apply thermal grease.Apply approximately

59(4) Secure the retaining clip back toward the heat sink base (3). (5) Connect the CPU fan cable to its mainboard connector. Refer to “Mainboard lay

ContentsNotices iiiFCC notice iiiLaser compliance statement ivImportant safety instructions v1 System tour 1Features summary 3External and internal

3 System upgrade60To remove the HSF assembly:Important: Before removing a CPU from the mainboard, make sure to create a backup file of all important

61To remove the CPU:1 Pull the CPU socket retainer lever to the fully open, upright position (1).2 Pull out the CPU from the socket (2).

3 System upgrade62Upgrading the system memoryThis section includes instructions for removing and installing a DIMM (dual in-line memory module). Alto

63DIMM population guidelinesImportant: For the system to function, DIMM modules must be installed or removed in matched pairs, following the slot seq

3 System upgrade64The table below lists the supported memory installation based on the processor configuration:Single-processor configurationDual-pro

651 GB 1 GB 1 GB 1 GB 1 GB 1 GB2 GB 2 GB 2 GB 2 GB 2 GB 2 GB512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB

3 System upgrade66To remove a DIMM:Before you can install a new DIMM in a socket, remove first any previously installed DIMM from that socket. Import

67To install a DIMM: Warning! DIMM of the same type, size and manufacturer must be installed into the same colored DIMM slots. 1 Observe the ESD prec

3 System upgrade68To reconfigure the system memory:The system automatically detects the amount of memory installed. Run the BIOS setup to view the n

69Installing an expansion cardThis section explains how to install an expansion card. The onboard expansion slots supports PCI (Peripheral Component

viiiReplacing the CD-ROM drive 53Installing 5.25-inch drives 55Upgrading the processor 57To install the CPU 57To install the HSF assembly 58To remove

3 System upgrade708 Press the PCI slot release latch on the rear panel of the server (4). 9 Observe the post-installation instructions described on p

71Installing a SCSI moduleThis section explains how to install a SCSI module. To install a SCSI module1 Observe the ESD precautions and pre-installa

3 System upgrade725 Secure the card to the mainboard with three screws you removed earlier (3). 6 Observe the post-installation instructions descri

73Installing a power supply module To install a hot-swap power supply moduleThe Altos G5350 power subsystem consists of two hot-swap power supply modu

3 System upgrade741 Remove the securing the cover of the empty power supply module bay.Note: if the system ships out with a screw on the securing cov

752 Hold the handle on front of the power supply module while pressing your thumb on the release latch. Slide the power supply module into the empty b

3 System upgrade76

4 BIOS setup

This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters.

79BIOS setup BIOS setup is a hardware configuration program built into the system's Basic Input/Output System (BIOS). Since most systems are alr

ixHardware diagnostic testing 116Verifying proper operation of key system lights 116Confirming loading of the OS 117Specific problems and corrective a

4 BIOS setup80Entering BIOS setupPower on the server to start the system POST process. During bootup, press F2 to enter the BIOS setup screen. Note

81• Use the Enter key to display a submenu screen.Note: When a parameter is preceeded by a >, it means that a submenu screen is available. •Press

4 BIOS setup82MainThe Main menu displays basic and important information about the system. These information are necessary for troubleshooting and m

83Processor Speed The processor speed is the speed at which a microprocessor executes instructions. Clock speeds are expressed in megahertz (MHz), wi

4 BIOS setup84AdvancedThe Advanced menu contains parameter values that define how the system behaves on startup.Warning! Be cautious in setting param

85CPU ConfigurationThe CPU Configuration submenu displays CPU settings such as type, actual speed, cache size and other CPU related settings. Para

4 BIOS setup86CPU ID ID number of the CPU. Level 1 Cache Total amount of first-level cache memory or the internal fast-accessed memory size (i.e., th

87Memory ConfigurationThe Memory Configuration submenu displays the type and size of DRAM installed in DIMM slots 1, 2, 3, 4, 5, 6, 7, and 8. The Not

4 BIOS setup88IDE ConfigurationThe IDE Configuration submenu lets you define the parameter settings related to the hard disk/s. Parameter Des

89Secondary IDE MasterSpecifies the current configuration of the IDE device connected to the master port of the secondary IDE channel.Press Enter to a