Acer AW2000h-AW170h User Manual

AW2000h Series

xOperation conditionsThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not

5 System troubleshooting84Resetting the systemBefore going through in-depth troubleshooting, attempt first to reset the system using one of the metho

85Initial troubleshooting checklistUse the checklist below to eliminate the possible cause for the problem you are encountering. • AC power available

5 System troubleshooting86Hardware diagnostic testingThis section provides a more detailed approach to identifying a hardware problem and its source.

87Verifying the condition of the storage devicesAs POST determines the system configuration, it tests for the presence of each mass storage device ins

5 System troubleshooting88Specific problems and corrective actionsListed below are specific problems that may arise during the use of your server and

89ODD (optical disk drive) activity indicator does not lightDo the following:• Make sure the ODD drive is properly connected to your system.• Check th

5 System troubleshooting90Newly installed memory modules are not detectedDo the following:• Make sure the memory modules specifications comply with t

91System does not recognize all of the processors installedDo the following:• Make sure the processor specifications comply with the system requiremen

5 System troubleshooting92If you are using an add-in video controller card, do the following:1 Verify that the display monitor works using the onboar

Appendix A Server management tools

xi4 Some parameters required for compliance with Telecom's Telepermit requirements are dependent on the equipment (PC) associated with this devic

Appendix A Server management tools94Server management overviewThe server management tools supported by this system are listed in the table below.Tool

95RAID configuration utilitiesIntel onboard SATA RAID CreationConfiguring Intel onboard SATA RAIDThis section briefly shows how to create RAID volume

Appendix A Server management tools968 Now that the RAID volume is created, you can press <ESC> or select option 5. Exit to exit.Assigning Hot S

974 Select the desired hard drive disk and then press <INS> to add it in Selected Drives area.5 Press <Enter> to complete the selection.6

Appendix A Server management tools98

Appendix B Rack mount configuration

Appendix B Rack mount configuration100Rack installation informationRack installation precautionsFollow the rack manufacturer's safety and instal

101• Elevated operating ambient temperature The maximum operating temperature of the system is 35°C (95°F). Careful consideration should be given to i

Appendix B Rack mount configuration102System rack installation The server should be mounted into a rack. A tool-less rack rail kit is available for

103Vertical mounting hole patternThe four vertical rails of the system rack contain mounting holes arranged in a manner shown in the figure below: The

xiiProdotto laser di classe 1Attenzione: Radiazioni laser invisibili in caso d’apertura. Evitare l’esposizione ai raggi.Producto láser de Clase 1Preca

Appendix B Rack mount configuration104Installing the system into the rackCaution! To minimize the chances of injuries, make sure that two or more peo

1053 Attach the inner rails to both sides of the server.a Align the holes on the left and right inner rails to the hooks on the left and right sides o

Appendix B Rack mount configuration1064 Install the mounting rails to the rack posts. a Align and insert the tabs and latches on the left and right m

1075 Pull out the server mounting rails from the left and right mounting rails. Caution! To avoid personal injury, care should be taken when pressing

Appendix B Rack mount configuration1086 Install the server into the rack. a Insert the inner rails into the server mounting rails, then push the serv

1097 For security purposes, tighten the right and left thumbscrews on the front panel to secure the server to the front of the rack as illustrated bel

Appendix B Rack mount configuration110

Appendix C: Acer Smart Console

Appendix C: Acer Smart Console112Using Acer Smart ConsoleAcer Smart Console has a user-friendly graphical user interface (GUI) and a standard Interne

113Note: KVM Remote Console Redirection needs to run in a JAVA environment. Ensure the JAVA Runtime Environment Tool is installed.Accessing Acer Smart

xiiiInformation for your safety and comfort iiiRegulations and safety notices ix1 System tour 1System notes 2Nodes 2System power 2SATA backplane, dri

Appendix C: Acer Smart Console114Acer Smart Console user interfaceThe Acer Smart Console page opens once you have logged in. This page provides a cen

115Server HealthDisplays data related to the server's health, such as sensor readings and the event log. This menu has two options: Sensor Readin

Appendix C: Acer Smart Console116destination, please go to Alert section. To refresh the sensor status, just click Refresh.Event LogProvides a record

117ConfigurationAllows you to designate email recipients for notification of system alerts, configure the Date and Time, configure the LDAP (Lightweig

Appendix C: Acer Smart Console118AlertsAllows you to designate up to 15 email recipients for notification of system alerts. When alerts occur, the sy

1194 Enter a subject and message.5 Click Save.Date and TimeThe Date and Time option allows you to set the BMC date and time.LDAP (if available)The LDA

Appendix C: Acer Smart Console120Configuring LDAP settings1 On the LDAP Settings page and check Enable LDAP Authentication.2 Enter the required infor

121Mouse modeThe Mouse mode option allows you to set a mouse mode to control your mouse.Setting the mouse mode1 Select a mouse mode from the Mouse Mod

Appendix C: Acer Smart Console122settings by using DHCP (Dynamic Host Configuration Protocol) or manually.Configuring network settings1 On the Networ

123Configuring Dynamic DNS1 On the Dynamic DNS Settings page, check Enable Dynamic DNS.2 Enter the required information to access the Dynamic DNS serv

xivUpgrading the processor 43Upgrading the system memory 46System memory interface 46Memory population guide 464 System BIOS 55Introduction 56The BIOS

Appendix C: Acer Smart Console124SMTPThe SMTP option allows you to configure the SMTP (Simple Mail Transfer Protocol) mail server settings.Configurin

125SSL UploadThe SSL Certificate option allows you to upload a SSL certificate manually.Uploading an SSL certificate1 On the SSL Upload page, click Br

Appendix C: Acer Smart Console126UsersThe Users option allows you to create, edit, delete, and view user accounts from the user list.To configure use

127that allows the user to change the behavior of the out-of-band interfaces. Operator privilege can not disable individual channels or change user ac

Appendix C: Acer Smart Console128KVM Remote Console RedirectionThe KVM Remote Console Redirection option allows you to start the KVM Remote Console u

129Launch SOLSOL allows you to launch the remote console by using Serial over LAN.Click Launch SOL. Select the Baud rate from the pull-down menu as yo

Appendix C: Acer Smart Console130Virtual MediaFloppy diskThis floppy disk option allows you to upload and share images via the BMC. These images will

131CD-ROM imageThis option allows you to upload and share images via the BMC. These images will then be emulated to the host server as USB application

Appendix C: Acer Smart Console132MaintenanceFirmware UpdateMaintenance allows you to upgrade the BMC firmware (including Acer Smart Console and FRU i

133IPMI configurationIPMI Configuration allows you to save the current configuration settings or to restore the settings to a previously-saved state.M

xvAppendix A Server management tools 93Server management overview 94RAID configuration utilities 95Intel onboard SATA RAID Creation 95Adaptec onboar

Appendix C: Acer Smart Console134• English Keyboard: The screen above shows the Virtual Keyboard in English. Click any key on the keyboard for your B

135Macro hotkeys.• Macro Hotkeys: Click this item to display the macro hotkey pop-up submenu. The hotkeys include the following:•<Ctrl> + <Al

Appendix C: Acer Smart Console136the selection.• Close: After configuring the hotkey settings, click Close to close this submenu.PreferencesDisplayRe

137Once you have selected a language to use, click OK.WindowFrom the Preference submenu, click Window to display the submenu. The Window pop-up menu w

Appendix C: Acer Smart Console138Preferences submenu: Click this item to access the Preferences submenu.Full-screen Mode: Click this item to change t

139ExitYes: At the prompt, click Yes to exit from remote redirection.No: Click No to return to the current session.

Appendix C: Acer Smart Console140

147IndexAAdaptec onboard SATA RAIDconfiguring 96controllerenabling 96creation 96Adaptec onboard SATA RAID Config-uration Utilityentering 9

148JjumperJBT1CMOS 12JPG1 12JPL1VGA 12JWD1Watch Dog 12LLEDsystem ID 6LED connectorLE1Onboard standby PWRwarning LED Indi-cator 13LE2

149SsafetyCD or DVD xiiserver managementtools 94server nodeGW170 F1 8GW170d F1 8GW170q F1 8replacing 33server node A 5server node

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1 System tour

1 System tour2System notesThe AW2000h is a 2U twin server system. With four mainboards incorporated into a single chassis acting as four separate nod

3External and internal structureFront panelThe illustration below shows the system front panel. Item Icon Component1 Power button/indicator2 LAN

Model Number : Serial Number: Purchase Date: Place of Purchase:Copyright © 2009. All Rights Reserved. Acer AW2000h Series User Guide Acer AW2000h -A

1 System tour4Front panel LED indicator status 13 Server node A control panel14 Server node B control panel15 Thumbscrews for securing server to rack

5Rear panel No. Component1 Server node module handle2 Server node D3 Server node release tab4 Power supply module release latch5 Dummy power supply m

1 System tour6Rear panel LED indicator status LAN port LED indicators LED indicator LED color LED state StatusSystem ID LED N/A Off NormalBlu

7Internal components No. Component1 Hard disk drives2 System fan modules3Memory modules4 Air duct5 PCI riser board bracket assembly6 Mainboard7 Po

1 System tour8MainboardBoth the AW170hd F1 and AW170hq F1 include an InfiniBand port at DDR (dual data rate) and QDR (quad data rate) speeds, respect

9The mainboard becomes accessible once you open the system. It should look like the figure shown below.

1 System tour10No. Connector Description1 SW1 Unit identifier switch2 JRST1 Alarm reset header3 InfiniBand InfiniBand connector QSFP connector (on

1117 P1 DIMM1B, P1 DIMM1A, P1 DIMM2B, P1 DIMM2A, P1 DIMM3B, P1 DIMM3A,DDR3 sockets for processor 118 JWR 12 V 20-pin power connectors19 JF2 Proprieta

1 System tour12Mainboard jumper settings Note: Jumpers not indicated are for test purposes only.No. Jumper Description Default Setting1 JWD1 Enable/D

13Mainboard LEDs No. LED Description1 LE4 System ID LED indicator (rear)2 LEB1 InfiniBand link LED indicator (only available for AW170hd F1 and AW17

iiiInformation for your safety and comfortVisit http://registration.acer.com and discover the benefits of being an Acer customer.Safety instructionsRe

1 System tour14

2 System setup

2 System setup16Setting up the systemPre-installation requirementsSelecting a siteBefore unpacking and installing the system, select a suitable site

17Connecting peripheralsCaution! The server operates on 100-127/200-240 VAC only. Do not connect the system to an incorrect voltage source. Refer to t

2 System setup18Turning on the systemAfter making sure that you have properly set up the system and connected all the required cables, you can now po

19Power-on problemsIf the system does not boot after you have applied power, check the following factors that might have caused the boot failure.• The

2 System setup20Configuring the system OSAcer Smart Setup assists you to conveniently install your choice of operating system. Note: To purchase the

21Turning off the systemThere are two ways to turn off the server — via software or via hardware. The software procedure below applies to a system run

2 System setup22

3 System upgrades

iv• Slots and openings are provided for ventilation to ensure reliable operation of the product and to protect it from overheating. These openings mus

3 System upgrades24Installation precautionsBefore you install any server component, we recommend that you read the following sections. These sections

256 Follow the ESD precautions described in this section when handling a server component.Post-installation instructionsPerform the steps below after

3 System upgrades26Configuring the storage devices The system supports up to twelve 3.5-inch hot-plug SATA hard disk drives. An optional floppy dr

27• The hard disk drive carriers must be installed in the following order: Determining drive statusEach HDD carrier features two status LED indic

3 System upgrades28Hot-plug HDD carrier LED indicators Removing a hard disk drive with carrier1 Observe the ESD precautions described on page 24.

29Installing a hard disk drive with carrier1 Slide the HDD carrier all the way into the drive bay.2 Close the HDD carrier lever and push the HDD carri

3 System upgrades30Installing and removing the power supplyThe server has two power supply module bays on the rear panel that accept hot-pluggable po

31Power supply failureIf the power supply unit fails, the system will shut down and you will need to replace the power supply unit. Replacement units

3 System upgrades325 Plug the AC power cord back into the module and power up the server by pushing the power on buttons for all nodes.

33Replacing a server nodeIf you need to replace a server node module, follow these steps:1 Turn off the power to the node module.2 Press the tabs (1)

vNote: The grounding pin also provides good protection from unexpected noise produced by other nearby electrical devices that may interfere with the p

3 System upgrades34Installing an expansion cardYour server has two preinstalled riser cards designed specifically for use in the 1U rackmount chassis

354 Insert the add-on card (3) into the PCI slot. 5 Secure the add-on card with the locking tab (4).

3 System upgrades36Opening the serverCaution! Before you proceed, make sure that you have turned off the system and all peripherals connected to it.

37Installing the top cover1 Perform the pre-installation instructions described on page 24.2 Install the top cover. (1) Align the top cover tabs with

3 System upgrades38Removing the air duct1 Perform the pre-installation instructions described on page 24.2 Lift the air duct from the chassis. Replac

394 Install the new fan module. (1) Insert the new fan module into the chassis. (2) Connect the fan cable. 5 Observe the post-installation instruction

3 System upgrades40Removing the heatsinkWarning! We do not recommend that the CPU or the heatsink be removed. However, if you do need to uninstall th

414 Lay down the heat sink in an upright position — with the thermal patch facing upward. Do not let the thermal patch touch the work surface. Install

3 System upgrades424 Screw in two diagonal screws (i.e. the #1 and the #2 screws) until just snug. Do not fully tighten the screws or you may damage

43Upgrading the processorProcessor configuration guidelinesEach server node supports two LGA 1366 processor sockets supporting dual-core or quad-core

viAdditional safety informationYour device and its enhancements may contain small parts. Keep them out of the reach of small children.Disposal instruc

3 System upgrades44(3) Grasp the installed processor by its edges and lift it out of its socket. (4) Store the old processor inside an anti-static ba

45(4) Engage the load lever back into place. 6 Apply the thermal interface material. (1) Use an alcohol pad to wipe off the old thermal grease from b

3 System upgrades46Upgrading the system memorySystem memory interfaceEach processor has three memory channels (1, 2 and 3 ) and each channel has two

47For dual processors• Populate DIMM slots 1A of each CPU first, followed by slots 2A, 3A,1B, 2B and 3B. • Install DIMM modules of the same type, size

3 System upgrades48Mirroring mode • For mirroring mode, the memory contains a primary image and a copy of the primary image. Therefore, the effective

49Lockstep mode • In Lockstep Channel Mode, each memory access is a 128-bit data access that spans Channel 1 and Channel 2. This is done to support SD

3 System upgrades50 configuration.5. Do not mix UDIMMs with RDIMMs.Sparing mode (only supported on Intel Xeon Processor 5600 Series CPUs )• In thi

51Notes: 1. Place DIMMs in “X” location.2. DIMM population must correspond to the above tables.3. DIMM modules support 1 GB, 2 GB, 4 GB and 8 GB

3 System upgrades52Installing a memory moduleWarning! Memory of the identical size, speed and organization must be installed in the same colored DIMM

53Removing a memory moduleImportant: Before removing any DIMM from the mainboard, make sure to create a backup file of all important data. 1 Remove th

viiFinding your comfort zoneFind your comfort zone by adjusting the viewing angle of the monitor, using a footrest, or raising your sitting height to

3 System upgrades54

4 System BIOS

4 System BIOS56Introduction This chapter describes the BIOS Setup Utility for your server. The AMI ROM BIOS is stored in a Flash EEPROM and can be ea

57during the setup navigation process. These keys include <F1>, <F10>, <Enter>, <Esc> and arrow keys.Changing configuration da

4 System BIOS58entered in HH:MM:SS format. (Note: The time is in the 24-hour format. For example, 5:30 P.M. appears as 17:30:00.) BIOS Build Ver: Thi

59Boot FeaturesQuick Boot: Skip certain tests during POST to reduce the time needed for system boot.Quiet Boot: Allows the bootup screen options to be

4 System BIOS60frequency, CPUID, Microcode Revision, Cache L1/L2/L3, Ratio Status, and Ratio Actual Value. The submenu also allows you to configure t

61Important: The following feature is only available if supported by the processor and/or operating system.Adjacent Cache Line Prefetch: The CPU fetch

4 System BIOS62dissipation. Please refer to Intel’s web site for detailed information. The options are Disable (Disable GV3) and Enable (Enable GV3)

63Important: The following feature is only available when QPI Links Speed is set to Full Speed.QPI Frequency: This selects the desired QPI frequency.Q

viii• using a glare-reduction filter• using a display visor, such as a piece of cardboard extended from the display's top front edge• Avoid adjus

4 System BIOS64• Inlet Temperature - This is the temperature detected at the chassis inlet. Steps are in 0.5 °C increments. The default is [070]. Pre

65delay necessary cache accesses. This feature reduces or increases the frequency the system prefetches data.Intel VT-d: Select Enabled to enable Inte

4 System BIOS66Note: Only available when USB Functions is set to Enabled.USB 2.0 Controller: Select Enabled to activate the onboard USB 2.0 controlle

67• ICH RAID Code Base - Select Intel or Adaptec to launch the appropriate SATA RAID firmware to configure SATA RAID.SATA#2 configuration: Selecting E

4 System BIOS68• DMA Mode4 Use PIO mode 4. It has a data transfer bandwidth of 32 bits.Enabled Enable 32-bit data transfer.Select DescriptionAuto Aut

69• S.M.A.R.T. For Hard disk drives - Self-Monitoring Analysis and Reporting Technology (SMART) can help predict impending drive failures. Select Auto

4 System BIOS70PCI-E Slot1 Option ROM: Select Enabled to enable PCI Express Slot1 Option ROM. This will boot the computer using a network interface u

71Hardware Health ConfigurationThis feature allows you to monitor system health and review the status of each item as displayed.CPU Overheat Alarm: Th

4 System BIOS72CPU Temperature/System Temperature: This feature displays current temperature readings for the CPU and the System. The following items

73Note: The system may shut down if it continues for a long period to prevent damage to the CPU. The information provided above is for your reference

ixRegulations and safety noticesFCC noticeThis device has been tested and found to comply with the limits for a Class A digital device pursuant to Par

4 System BIOS74ACPI configurationUse this feature to configure Advanced configuration and Power Interface (ACPI) power management settings for your s

75NUMA Support: Uses Non-Uniform Memory Access to improve CPU performance.High Performance Event Timer: Select Enabled to activate the High Performanc

4 System BIOS76been used and Set means a supervisor password has been entered for the system.User Password: This item indicates if a user password ha

77Server Management SettingsUse this feature to configure Server Management settings.Product InformationThis submenu displays the following product in

4 System BIOS78IP AddressNote: This feature can be changed by the user when the IP Source is set to Static.The BIOS will automatically display the IP

79Serial Port Number: This feature allows the user to decide which serial port to be used for Console Redirection. The options are COM 1 and COM2.Base

4 System BIOS80BootThis submenu allows you to configure boot settings for the system.Boot Device PriorityThis feature allows you to specify the seque

81Hard Disk DrivesThis feature allows you to specify the boot sequence from all available hard disk drives. The settings are Disabled and a list of al

4 System BIOS82Exit OptionsSelect the Exit tab from the BIOS Setup Utility screen to enter the Exit BIOS Setup screen.Save Changes and Exit: When you

5 System troubleshooting